{"id":7365,"date":"2022-03-04T14:56:58","date_gmt":"2022-03-04T14:56:58","guid":{"rendered":"https:\/\/cba-web-dev-01.cba-japan.com\/?page_id=7365"},"modified":"2022-03-04T15:13:50","modified_gmt":"2022-03-04T15:13:50","slug":"completion-of-the-live-assist-for-dynamics-365-business-transfer-from-cafex-to-cba","status":"publish","type":"page","link":"https:\/\/cba-web-dev-01.cba-gbl.com\/completion-of-the-live-assist-for-dynamics-365-business-transfer-from-cafex-to-cba\/","title":{"rendered":"Live Assist for Dynamics 365 Business Transfer from CafeX to CBA"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Completion of the Live Assist for Dynamics 365 Business Transfer from CafeX to CBA<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Communication Business Avenue (CBA) is pleased to announce the completion of the Live Assist for Dynamics 365 (LAD365) business transfer\u00a0from\u00a0<\/span>CafeX<\/span>.\u00a0<\/span>Having<\/span>\u00a0a strong historical partnership with<\/span>\u00a0<\/span>CafeX<\/span>,\u00a0<\/span>CBA<\/span>\u00a0<\/span>has<\/span>\u00a0been\u00a0<\/span>actively involved<\/span>\u00a0with the support and development of the LAD365<\/span>\u00a0solution for some time.<\/span>\u00a0<\/span>In addition, the completion of this business transfer has opened the way for CBA to work as a certified partner of Microsoft.<\/span>\u00a0<\/span><\/p>

LAD365\u00a0<\/span>provides\u00a0<\/span>a fully integrated experience\u00a0<\/span>on Microsoft Dynamics 365,\u00a0<\/span>bringing about smooth, effortless navigation between<\/span>\u00a0live chat,\u00a0<\/span>co-browsing<\/span>,\u00a0<\/span>voice<\/span>\u00a0and\u00a0<\/span>video\u00a0<\/span>conversations<\/span>, and\u00a0<\/span>chat<\/span>bot<\/span>.\u00a0<\/span>A wide variety of rich functions\u00a0<\/span>offered by LAD365<\/span>\u00a0delivers real-time customer engagement,\u00a0<\/span>help<\/span>ing<\/span>\u00a0<\/span>agents and<\/span>\u00a0customers quickly<\/span>\u00a0through immersive chat<\/span>\u00a0<\/span>and video<\/span>,<\/span>\u00a0including\u00a0<\/span>co-browsing\u00a0<\/span>experiences.<\/span>\u00a0<\/span>Specifically,<\/span>\u00a0contextual customer information is provided prior to chat interactions, giving users a holistic preview of visitors\u2019 history, preferences, and purchases. Award-winning co<\/span>\u2013<\/span>browsing technology allows agents to see and operate customers\u2019 mobile apps and web pages, draw annotations, push files, and fill out forms for faster and more effective support. Voice and video can be added to chat or co<\/span>\u2013<\/span>browsing sessions, reducing call handling times and enabling agents to train customers to self-serve.<\/span>\u00a0<\/span>By using LAD365, you can\u00a0<\/span>start your digital transformation and\u00a0<\/span>provide a consistent and personalized experience<\/span>\u00a0regardless of\u00a0<\/span>customer engagement channels<\/span>.<\/span>\u00a0<\/span><\/p>

With this\u00a0<\/span>business\u00a0<\/span>transfer, CBA assume<\/span>s<\/span>\u00a0the\u00a0<\/span>full-service<\/span>\u00a0delivery and sales activities related to LAD365<\/span>, providing information about pricing<\/span>, licenses, and architecture<\/span>,<\/span>\u00a0including necessary support<\/span>.<\/span>\u00a0<\/span>CBA will continue to offer existing and joining customers\u00a0<\/span>secure solutions for supporting their digital transformation<\/span>, as well as providing long-term support for their business<\/span>\u00a0while serving as a certified partner of Microsoft<\/span>.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Enquiries<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Company Name:<\/strong> Communication Business Avenue Inc.\u00a0
Head Office:<\/strong>\u00a0\u00a0# 508-YRP-1, 3-4\u00a0\u00a0Hikarinoka\u00a0, Yokosuka-\u00a0shi\u00a0, Kanagawa-ken, Japan, 239-0847\u00a0
CEO:<\/strong> Hiroshi Shibayama
Tel:<\/strong> +81 46 821 3362\u00a0
Employees:<\/strong> 100\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Persons in Charge<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Feel free to contact the responsible individuals listed below for the details about the deployment and sales activities of LAD365.\u00a0<\/p>

SVP for Worldwide Business Development: <\/strong>Patrick Wienecke\u00a0
SVP for Worldwide Sales:<\/strong> Kota Mizutani
SVP for Worldwide Customer Success:<\/strong> Mark Smith\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

About CBA<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

CBA serves as the officially approved service provider of CafeX Communications, Bright Pattern, and ITyX, the world\u2019s leading AI solution provider based in Germany. Along with professional in-house multilingual engineers, we have augmented support in the United Kingdom with former CafeX\u00a0 engineers and developers. Our engineering support teams are located in the US, India, Taiwan, Philippines, and Japan, covering every time zone, providing 24\/7 support for our worldwide customers.\u00a0<\/p>

We are always ready to help our customers improve their business and services.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Completion of the Live Assist for Dynamics 365 Business Transfer from CafeX to CBA Communication Business Avenue (CBA) is pleased to announce the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX. Having a strong historical partnership with CafeX, CBA has been actively involved with the support and development of the LAD365 solution for some time. In addition, the completion of this business …<\/p>\n

Live Assist for Dynamics 365 Business Transfer from CafeX to CBA<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages\/7365"}],"collection":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/comments?post=7365"}],"version-history":[{"count":5,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages\/7365\/revisions"}],"predecessor-version":[{"id":7370,"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/pages\/7365\/revisions\/7370"}],"wp:attachment":[{"href":"https:\/\/cba-web-dev-01.cba-gbl.com\/wp-json\/wp\/v2\/media?parent=7365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}