{"id":9239,"date":"2022-09-26T10:08:52","date_gmt":"2022-09-26T10:08:52","guid":{"rendered":"https:\/\/cba-web-dev-01.cba-gbl.com\/?p=9239"},"modified":"2023-02-27T21:13:15","modified_gmt":"2023-02-27T21:13:15","slug":"what-is-an-ai-chatbot","status":"publish","type":"post","link":"https:\/\/cba-web-dev-01.cba-gbl.com\/what-is-an-ai-chatbot\/","title":{"rendered":"What Is an AI Chatbot?"},"content":{"rendered":"\t\t
Chatbot pop-ups are increasingly seen on e-commerce sites and company websites. Chatbots in which AI answers questions are currently becoming increasingly popular.<\/span><\/p> In fact, there are other types of chatbots as well as those operated by AI. In this article, we will explain the basics of chatbots and the advantages of introducing AI chatbots.<\/span><\/p> At the end, we will also explain how to introduce them without making mistakes and tips on how to operate them successfully, so please refer to this article.<\/span><\/p> Communication Business Avenue<\/a> has been helping some of the world\u2019s largest companies to integrate call center systems and digital communication tools for the past 16 years.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Essentially, a chatbot is a software program that can interact with human users, with the help of written language, most commonly through online messaging applications. It is sometimes referred to as an ‘automated conversation program’ using text. The use of chatbots by firms and companies in the US has noticeably increased since 2016.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t AI chatbots are a type of chatbot that uses Natural Language Processing (NLP) to learn and make decisions of it\u2019s own during an interaction with users. Guided chatbots are the type that chat according to a predefined scenario.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t AI chatbots are capable of self-learning based on a vast amount of data and can give flexible answers. They are able to recognise the user’s speech and habits while responding to them. In addition to answering questions, chatbots can also analyze user trends and suggest services. It can respond to free-text, which is a feature of high customer satisfaction.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tTable of Contents<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Chatbot Basics<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Types of chatbots<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Differences Between AI Chatbots and Scenario Chatbots<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Advantages of AI Chatbots<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Advantage 1: Reduced Workload<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Advantage 2: Increased Touchpoints With Customers<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t