{"id":9379,"date":"2022-10-11T10:43:56","date_gmt":"2022-10-11T10:43:56","guid":{"rendered":"https:\/\/cba-web-dev-01.cba-gbl.com\/?p=9379"},"modified":"2022-10-17T09:38:00","modified_gmt":"2022-10-17T09:38:00","slug":"4-things-you-need-to-know-about-gen-z-customers","status":"publish","type":"post","link":"https:\/\/cba-web-dev-01.cba-gbl.com\/4-things-you-need-to-know-about-gen-z-customers\/","title":{"rendered":"4 things you need to know about Gen Z customers"},"content":{"rendered":"\t\t
Generation Z (also known as \u2018true digital natives\u2019) generally refers to people born between 1995 and 2009. For this younger generation of consumers, a good customer experience (or CX), is of great importance. It\u2019s essential for companies to develop an omnichannel customer service<\/a> strategy to ensure that interactions with consumers are quick and easy to execute.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Communication Business Avenue<\/a> has been helping some of the world\u2019s largest companies to integrate call center systems and digital communication tools for the past 16 years.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t Recognizing that internet reputations mean something, they ensure that both negative and positive reviews are addressed. This new generation of customers values trust more than before and tends to do a lot of research on the internet before choosing a product or service.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t If you put off tackling the new generation of consumers, you could be missing out on a major business opportunity. Gartner<\/a> also states that more than 70% of Generation Z consumers are influencing their parents’ purchasing decisions.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":" 4 Things You Need to Know About Gen Z Customers Generation Z (also known as \u2018true digital natives\u2019) generally refers to people born between 1995 and 2009. For this younger generation of consumers, a good customer experience (or CX), is of great importance. It\u2019s essential for companies to develop an omnichannel customer service strategy to …<\/p>\nEarning trust<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Focusing on mutual relationships<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Enabling self-service<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
Creating an experience, not a product<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t