Press Release: CBA Exhibit at 2022 Customer Contact Week (CCW) Las Vegas

Communication Business Avenue Inc. (Headquarters: Yokosuka City, Kanagawa Prefecture, CEO: Hiroshi Shibayama), which consults on call center and contact center solutions and their operation and improvement of customer contact points, will participate at 2022 Customer Contact Week (CCW) in Las Vegas, USA.

About CCW

CCW is a conference event related to call centers and contact centers. This event is the world’s largest exhibition in Las Vegas, USA, which has been held annually since 1999 as a platform for all vendors and major companies related to customer service, customer service, CX, and contact centers. The latest technologies, solutions, and products are lined up with major companies related to customer service and customer interaction. increase. From extensive market research and reports, the latest industry trends to cutting-edge technical information, this is an event where you can see “beyond the present” in customer support and CX.

About our booth

We are planning to exhibit Live Assist for Dynamics 365 (LAD365), a communication solution that is fully integrated with Microsoft’s CRM, Dynamics 365. LAD365 enables smooth and easy communication with live chat, browser screen sharing, voice / video chat and chatbots. Its rich capabilities enable real-time customer engagement and provide rapid customer support and customer experience through browser screen sharing and voice / video chat. For example, contextual customer information is provided prior to the start of a chat, allowing operators to check customer history, preferences, and purchase information in advance. In addition, the highly acclaimed browser screen sharing function allows operators to quickly display and operate the same application screens and web pages as customers, annotate, send document files, and support form input. Effective customer support is possible. You can add audio and video to your chat or browser screen sharing sessions, reducing talk time and familiarizing you with the convenience of self-service. With LAD365, you can build on Microsoft Dynamics 365 to deliver a consistent and personalized customer experience without limiting customer engagement channels.

About CBA

CBA is a service provider certified by Bright Pattern and ITyX (the world’s leading AI solution provider based in Germany). We are strengthening our support system together with engineers who can handle multiple languages. Our engineering support team is based in the United States, India, Taiwan, the Philippines, and Japan, covering all time zones around the world. CBA provides 24/7 support to customers around the world day and night. As a business concierge, CBA can help you improve your business, services and customer satisfaction.

Company Profile

Trade name: Communication Business Avenue Inc.

Representative: Hiroshi Shibayama, Representative Director

Location: 239-0847 3-4 Hikarinooka, Yokosuka City, Kanagawa Prefecture YRP Center 1st Building 5F

Established: May 2006

Business content: System integration centered on call center development, construction, and operation

Capital: 80.16 million yen

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