AIdriven messaging with resumable conversations, Live Assist for Microsoft Dynamics 365 reduces costs and boosts customer loyalty

AIdriven messaging with resumable conversations, Live Assist for Microsoft Dynamics 365 reduces costs and boosts customer loyalty!

Cutting-edge Solutions

Omnichannel customer service with co-browsing, helping you understand your customers’ needs.

Support and diagnose with AI/AR avoiding expensive technician dispatches.

Prevent data leaks, social network usage at work and other security risks with screen recording.

Audio & video customer service solution hosted on your local server or private cloud.

Improved Customer Service

At CBA (Communication Business Avenue), we provide the most effective solutions for businesses across the world. We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best options for their needs.

Our solutions, such as Live Assist for Microsoft 365, Telescope, CBA Live Assist, and CareAR, help brands to optimize and improve their services, increasing customer satisfaction. Learn more >

What Sets Us Apart

  • Innovative Communication Solutions
  • Focused on Customer Sucess
  • System Integrators
  • Secure Solutions
  • 24/7 Customer Service
  • Multilingual Customer Service
  • Dedicate Account Representatives
  • Multilingual Engineers & Developers
  • Trusted by 17 Fortune 100 Companies
  • More than 500 Customers Worldwide
  • More than 15 Years Experience

Live Assist for Microsft Dynamics 365 is the omnichannel customer service solution that enables businesses to provide high-quality support their customers deserve from your website or app. With no client setup required, Live Assist for Microsft Dynamics 365 provides powerful features such as co-browsing to let agents show and tell customers. It also helps agents understand customers’ needs quickly and provide the best solutions.

CareAR is an AI/AR platform that allows you to support your customers in seconds across devices from desktops to drones in any situation. It empowers service employees to reduce resolution times with remote AR visual support, deflect costly dispatches, and increase safety. With CareAR, service teams can quickly diagnose and resolve technical issues in the field without dispatching an expert technician.

FAQs

Communication Business Avenue, Inc. (CBA) is a worldwide company providing innovative commnunication solutions and system integration focused on customer success. Our solutions, such as Live Assist for Microsoft 365, Telescope, CBA Live Assist, and CareAR, help brands to optimize and improve their services, ultimately helping them to increase customer satisfaction.

We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best solutions for their needs.

We are dedicated to providing innovative solutions that enable you to communicate faster with your customers and more efficiently than ever before. Our team of experts is here to deliver cutting-edge solutions that will help you achieve your goals. We understand that success in today's fast-paced business landscape requires agility and the ability to adapt quickly to changing circumstances, and that's why we prioritize innovation and efficiency in everything we do. So if you're looking to stay ahead of the curve and take your business to the next level, we are here to help you succeed.

 

Since 2006, we have been at the forefront of providing cutting-edge communication solutions and leveraging the expertise of our multilingual engineers. At CBA, we understand that our clients need reliable and responsive support, which is why we provide 24/7 assistance to ensure that we are there for you if you need us.

 

We have partnered with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best solutions that are tailored to our customers specific needs. At CBA, we are not just providers of communication solutions, but partners who are dedicated to the success of our clients.

CBA is a global enterprise with a head office located in the vibrant Yokosuka City, Japan. Our dynamic teams are spread far and wide across North America, Europe, the Middle East, Africa, and Asia, giving us a truly international presence and enabling us to provide exceptional 24/7 service to our valued customers. Whether you're in New York or London, Paris or Tokyo, our dedicated team is always just a phone call or message away, ready to provide you with the world-class support and solutions you need to succeed.

Get ready to revolutionize your customer experience with our innovative solutions! At CBA, we are dedicated to providing cutting-edge solutions that streamline your business operations and enhance customer satisfaction.

 

With Live Assist for Microsoft Dynamics 365, you can engage with your customers in real-time, providing personalized support and delivering top-tier service. And for those seeking an on-premises solution, look no further, CBA Live Assist, designed to provide you with the same outstanding capabilities with added security and flexibility. But we don't stop there. We are also proud to offer CareAR, the state-of-the-art augmented reality platform that enables your technicians to provide remote assistance to your customers in real-time.

 

With CBA's solutions, you can take your customer support to the next level and stand out in your industry as an innovator and leader. Get ready to transform the way you do business and elevate your customer experience like never before!

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