CBA | Communication Business Avenue

Conversational Messaging
Has Arrived, Are You Ready?

Live Assist for Microsoft Dynamics 365 has released conversational messaging allowing
customers to message your Brand at any time, even if an agent is not online.

Our Powerful Partner Ecosystem

Who we are

CBA Empowers Your Business

Our diversity propels our global presence. We are system integrators with security specialists, network specialists, software developers, technicians, well-trained support engineers, and a customer success team to provide you with excellent quality service.

We provide you with innovations that suit your business needs and solutions that will keep you moving forward.

Here at CBA, we empower your business for a brighter future!

What sets us apart?

You need a team of experts who are as passionate as you are about meeting your business goals. CBA focuses on attending to your needs and sharing your vision for the future.

We assist businesses in reimagining their markets to keep on track in this technological age by providing various innovative communication solutions using the latest technologies such as cloud computing, true omnichannel, artificial intelligence, machine learning, digital humans and robotic process automation.

CBA is a global company with over 100 multilingual engineers spread across the globe to provide smooth and professional services and responsive customer support in every time zone.

Our services

We offer cutting-edge technology services that help you reach your business goals.

System
Integration

Application
Development
and Maintenance

Product
Customization
and Localization

Cloud
Services

Artificial
Intelligence

Building
Systems

Quality
Assurance

System
Consulting

Digital Process
Automation

DevOps

CBA Live Assist powered by CafeX

CBA Live Assist provides real-time voice and video support within a mobile app or web application. With as few as two lines of code, Live Assist can facilitate functions such as document and link push, co-browsing, screen share, agent remote control of a customer’s application, and agent annotation on the consumer’s user interface. These tools help to ensure fast closure rates and increased customer satisfaction.

Live Assist for Dynamics 365

An omnichannel solution for Dynamics 365 hosted in the Azure cloud and co-engineered by Microsoft and CafeX to ensure tight integration. Live Assist delivers personalized real-time engagement in web and mobile app users to delight your customers, improve agent productivity and maximize your Dynamics 365 investment.

Empowering World’s Leading Brands

More than 500 clients in 35 countries across different regions, from start-ups to multinationals, over a wide range of industries, form our powerful network of clients.