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Many companies are facing issues such as an increase in internal helpdesk workloads, and a decrease in customer satisfaction with external helpdesks. See the benefits of introducing automation to help desks and the features of useful tools and AI-based automation.
See some of the issues surrounding remote work in the area of customer support as well as 7 reasons how an AI inquiry management system can help you solve these issues.
Logistics DX is essential to address the aforementioned challenges. The logistics industry across various global markets, is continuously developing, adopting the latest technologies.
Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? 
Healthcare professionals themselves may feel that they have too much work to do and not enough timae to support patients. Learn what are the five of the latest trends in U.S. digital healthcare and how AI can be used to help hospital management.
See relevant examples of AI applications in the apparel industry, as well as what will change in this field with the introduction of AI. Discover how you can harness the power of AI to maximize the potential of the apparel industry.
What will it take for contact centers to overcome the challenges and continue delivering a top-notch customer experience? In this article, we present nine customer experience trends in 2022 that will help you solve the challenges and stay ahead of the curve.
It’s essential for companies to develop an omnichannel customer service strategy to ensure that interactions with consumers are quick and easy to execute. See how you can start your strategy.
Conversational commerce has long been a prerequisite for business success around the world. In this article, we’ll explain what conversational commerce is and the important role chatbots play in successful conversational commerce.
Chatbots in which AI answers questions are currently becoming increasingly popular. Get to know the basics of chatbots and the advantages of introducing AI chatbots and tips on how to operate them successfully.
When it comes to introducing AI, it may not always be clear how the technology can be used to bring real, measurable benefits to your company and business processes.
We will review seven platforms that have been evaluated internationally, including in the US, a leading chat commerce country. We have also included companies that actually use chat commerce platforms, this information will help you select the right tool for your business.
The differences are between messaging and chat, and what benefits messaging can bring to your business. We’ll explain what advantages and disadvantages the introduction of messaging has for both managers and users. Learn about messaging implementations from businesses in different global markets.
Effectively integrate omnichannel into your call center processes, as well as some examples of common mistakes when a business makes the move over to omnichannel. We’ll include six contact centre system functions that are absolutely necessary for successfully implementing omnichannel, so please do read on till the end!
Webchat and messaging have both become common means by which customers can interact with their favourite brands and companies. However, to the uninitiated, the differences between messaging and webchat as a means of customer interaction may not be so apparent. Indeed, the two terms are often used interchangeably.
Learn about chat response etiquette and how it can improves customer satisfaction. At the end, KPIs to measure response quality will also be explained for reference.
We’ll explain the features of manned live chat and what the advantages are in introducing it, how to avoid common mistakes when implementing it and how to ensure that operations run smoothly. At the end of the article, six frequently asked questions that are useful for manned chat operations are also included for reference.
We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include an explanation of the key points to consider so you can avoid the common mistakes when choosing a solution for your company.

You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction.

In this article, we’ll explain why effective customer enquiry handling is so important and we’ll also address five common mistakes to avoid. At the end of the article, we’ll introduce some pro tips on how to successfully respond to customer enquiries to ensure the highest levels of customer satisfaction, so please use this as a reference. 

In the past, character-centered SNS such as blogs and Facebook were popular, but nowadays, SNS such as Instagram, Twitter, You Tube, etc., which have a small number of characters and visuals, are being replaced by the main SNS.

Visual-centric services are the trend, but is there any impact on customer service in call centers? Is there any change in customer needs? In this article, we will focus on the keyword “visual” and consider changes in the market

If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, then the chances are you will have come across the term ‘asynchronous messaging’. 

But what exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement..?

Nowadays, call centers handle not only phone calls, but also chat, SNS, and various other means of communication. Behind the scenes, the world’s most advanced systems and software are being used, and Communication Business Avenue has played a pioneering role in introducing these systems and software.
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