Voice Biometric Authentication in Call Centers: How to Fight Spoofing
Looking to stop spoofing in call centers? Learn how voice biometric authentication improves security and speeds up customer verification.
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Call Center Digital Transformation: Master the Modern Age
How is your call center adapting to the modern age? Learn how to master the digital transformation with a roadmap for success.
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4 Authentic Tips to Keep the Human Touch in the New AI Era
Struggling to balance AI and human touch in customer service? Discover 4 tips to maintain empathy and deliver exceptional, human-centered support.
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How to Use an Omnichannel Messaging Platform to Supercharge Your Customer Service
Learn how to elevate your customer service with an omnichannel messaging platform. Discover key benefits, features to look for, and steps to implement.
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Customer Intent Recognition: The Actionable Insights You Need
Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.
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Silence the Chaos: How Noise Cancelling Software Transforms Customer Service
Discover how Noise Cancelling Software can transform your customer service operations. Learn the benefits of clear communication, improved agent focus, and enhanced customer satisfaction with solutions like CrystalSound by NamiTech.
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The Future of Contact Centers: Seven Trends to Embrace Before 2025
Discover the key Contact Center Trends shaping the future. Learn how AI, omnichannel integration, and more can keep your contact center competitive and customer-focused.
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AI Ethics 101: What Decision-Makers Need to Know for Responsible AI Use in Contact Centers
Discover the essentials of AI ethics in contact centers. Learn how to implement AI responsibly, ensuring fairness, transparency, and data privacy while enhancing customer interactions and operational efficiency.
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How to Keep Your Contact Center Strong in a Weak Market
Facing a weak market can be tough for any contact center or customer service team. Enhance resilience and performance during economic downturns with strategies focused on employee engagement, training, process optimization, and customer relationships. Turn challenges into growth opportunities!
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Knowledge Management: The Backbone of Consistent Customer Support
Unlock the power of Knowledge Management (KM) for consistent customer support! Discover how effective KM practices can transform unstructured data into actionable intelligence, streamline processes, and enhance customer satisfaction. Learn about the challenges of KM and how innovative solutions can ...
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The Art of Digital Empathy – Crafting Conversations that Connect
Discover the power of digital empathy in customer service. Learn how to build trust, reduce frustration, and increase loyalty through empathetic online interactions. Master the art of connecting with customers in the digital age.
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Finding the Best Co-Browsing Solution: A Comprehensive Product Comparison Guide
Discover the best co-browsing solutions for customer support and sales. Compare platforms like Live Assist for Microsoft Dynamics 365, Surfly, Upscope, and CoScreen.
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Exploring the Potential of ChatGPT in Contact Centers
Exploring the Potential of ChatGPT in Contact Centers AI is transforming industries and businesses at an incredible pace. Generative AI, led by technologies like ChatGPT, has become widespread and continues to grow in use. This article focuses on how AI ...
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Privacy Mark
CBA is now Privacy Mark certified! This certification recognizes CBA’s strong privacy practices and compliance with the Japanese Personal Information Protection Law, ensuring customers’ personal information is handled with utmost care and security
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CBA announces ISO 27001 certification
CBA is now ISO 27001 certified, showing our commitment to information security. This globally recognized certification, based on a third-party audit, confirms that CBA’s policies and processes protect sensitive data.
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CBA + CareAR partnership
CBA and CareAR Take Their Strategic Partnership to New Heights! CBA’s CEO, Hiroshi Shibayama, and CIO, Yoichiro Okamura, recently visited CareAR’s / Xerox headquarters in Texas to discuss the current partnership and explore new opportunities for collaboration. During their visit, ...
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The Ultimate Guide to Conversational AI
The Ultimate Guide to Conversational AI What is Conversational AI and How Does it Work? Conversational AI is an artificial intelligence that interacts with people just like how a human would. It is a tool with a brain-like feature that ...
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3 Ways to Make Call Centres Omnichannel
Effectively integrate omnichannel into your call center processes, as well as some examples of common mistakes when a business makes the move over to omnichannel. We’ll include six contact centre system functions that are absolutely necessary for successfully implementing omnichannel.<a ...
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Skills-Based Routing: Implementation & Best Practices
Skills Based Routing: Implementation & Best Practices Skills based routing is the process of routing a customer to an agent with the skills required to handle their inquiry. This is done by analyzing the customer’s skills and matching them with ...
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Best Omnichannel Retailers 2022
Best Omnichannel Retailers 2022 The birth of Omnichannel way back in 2010 led to a significant shift in retail trading. Now, over a decade later, while most retailers are aware of the benefits of using omnichannel, not everyone has managed ...
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