Until now, customer service has been dominated by voice telephone support. Recently, however, non-voice support using chat is on the rise.

In this article, we will explain what non-voice customer service is and why it is a good idea to start with chat for non-voice customer service.

Nowadays, call centers handle not only phone calls, but also chat, SNS, and various other means of communication. Behind the scenes, the world’s most advanced systems and software are being used, and Communication Business Avenue has played a pioneering role in introducing these systems and software.
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