Come and explore the latest in cutting–edge technology at CBA‘s booth at CCW 2023 in Las Vegas, Nevada! Our booth will be full of innovative solutions such as Live Assist for Microsoft 365, Optipass, and CareAR – all designed to help brands and businesses take their operations to the next level. Read More »
What is Privacy Mark? The Privacy Mark is a certification system in Japan that recognizes organizations for their strong privacy practices. It is awarded to companies that have implemented appropriate measures to protect personal information and comply with the Japanese Personal Information Protection Law. The Privacy Mark serves as a symbol of trust and reliability …
What is ISO 27001? ISO 27001 is a widely recognized standard for managing information security. It involves information security management, including policies, processes, risk management, resources, and communication. How did we accomplish this? This certification is the result of an extensive third-party audit, which thoroughly scrutinized our information security management system. The audit validated our …
CBA and CareAR Take Their Strategic Partnership to New Heights! CBA’s CEO, Hiroshi Shibayama, and CIO, Yoichiro Okamura, recently visited CareAR’s / Xerox headquarters in Texas to discuss the current partnership and explore new opportunities for collaboration. During their visit, the two companies discussed ways to incorporate CareAR’s AR/VR software into CBA’s solutions like Live …
The Ultimate Guide to Conversational AI What is Conversational AI and How Does it Work? Conversational AI is an artificial intelligence that interacts with people just like how a human would. It is a tool with a brain-like feature that accumulates knowledge in the process of conversation using natural language processing and understanding. The most …
Effectively integrate omnichannel into your call center processes, as well as some examples of common mistakes when a business makes the move over to omnichannel. We’ll include six contact centre system functions that are absolutely necessary for successfully implementing omnichannel. Read More »
Skills-Based Routing: Implementation & Best Practices Skills based routing is the process of routing a customer to an agent with the skills required to handle their inquiry. This is done by analyzing the customer’s skills and matching them with an agent which has those skills. There are two types of skills that can be matched: …
Skills-Based Routing: Implementation & Best Practices Read More »
Best Omnichannel Retailers 2022 The birth of Omnichannel way back in 2010 led to a significant shift in retail trading. Now, over a decade later, while most retailers are aware of the benefits of using omnichannel, not everyone has managed to successfully embrace the concept and effectively integrate omnichannel into business operations.This is largely due …
If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, the chances are you will have come across the term ‘asynchronous messaging’. What exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement… Read More »
AI Applications in Education AI is having an increasing impact on education. School administrators, educational material providers, and local government educators are increasingly gathering information on AI applications. Table of Contents Challenges in U.S. Online Education Personalized Online Learning by AI in the U.S. AI Applications in Global markets (U.S., U.K., China) Limitations of Chatbots …
Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Many call center managers and BPO personnel consider improving the efficiency of customer support operations to be a challenge. In order to solve problems such as frequent errors when responding to inquiries, low user satisfaction, and high operating costs of support centers, it …
Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Read More »
4 Latest AI Trends Advancing in the U.S. and Banking Industry AI adoption is accelerating in the banking industry. You may be wondering, “How many other banks are adopting AI?”According to a report by UBS, 75% of banks with assets of $100 billion or more and 46% of banks with assets of less than $100 …
4 Latest AI Trends Advancing in the U.S. and Banking Industry Read More »
What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support OMO (Online Merges …
What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support Read More »
Management teams of private hospitals, clinics, and dental clinics in the US often grapple with such issues as providing adequate care to patients and improving their bottom line. The healthcare professionals themselves may feel that they have too much work to do and not enough time to support patients… Read More »
Cookieless Future: How to Achieve Personalization Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? One innovative …
Cookieless Future: How to Achieve Personalization Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
YRP Center 1st Floor 5F, Hikarinooka 3-4, Yokosuka City, Kanagawa Prefecture, 239-0847, Japan
Tel: +81 46 821 3362
Email: info.apac@cba-gbl.com
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC | Privacy Mark Certification Cert. No: 10824320 (04)
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC
Privacy Mark Certification Cert. No: 10824320 (04)
© 2023 Communication Business Avenue, Inc.
Privacy Policy | Terms of Service
