You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction.
In the past, character-centered SNS such as blogs and Facebook were popular, but nowadays, SNS such as Instagram, Twitter, You Tube, etc., which have a small number of characters and visuals, are being replaced by the main SNS.
Visual-centric services are the trend, but is there any impact on customer service in call centers? Is there any change in customer needs? In this article, we will focus on the keyword “visual” and consider changes in the market
If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, then the chances are you will have come across the term ‘asynchronous messaging’.
But what exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement..?