Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods

Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, it’s also true that there are issues and problems that can occur when trying to …

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Video Communication

Video Communication Video communication is spreading mainly among the younger generation. In recent years, SNS has become image- and video-based, and the number of character-centered service users has been steadily decreasing. In the past, character-centered SNS such as blogs and Facebook were popular, but nowadays, SNS such as Instagram, Twitter, You Tube, etc., which have …

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How to Achieve Customer Success in an Online Store

You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction. Read More »

How to effectively respond to e-commerce website inquiries – Five reasons for failure and the solutions

How to effectively respond to e-commerce website inquiries – Five reasons for failure and the solutions. Do you run an e-commerce site and feel that sales have been declining recently, or that repeat customers are decreasing? Perhaps the response to customer enquiries is not going so well. If your e-commerce site’s enquiry handling is not …

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Making Customer Service Non-voice Starts With Chat

Until now, customer service has been dominated by voice telephone support. Recently, however, non-voice support using chat is on the rise. Customer service using non-voice channels is becoming more popular. In this article, we will explain what non-voice customer service is and why it is a good idea to start with chat for non-voice customer service. Read More »

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