We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include an explanation of the key points to consider so you can avoid the common mistakes when choosing a solution for your company. Read More »

Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, it’s also true that there are issues and problems that can occur when trying to …

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You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction. Read More »

Until now, customer service has been dominated by voice telephone support. Recently, however, non-voice support using chat is on the rise. Customer service using non-voice channels is becoming more popular. In this article, we will explain what non-voice customer service is and why it is a good idea to start with chat for non-voice customer service. Read More »

Nowadays, call centers handle not only phone calls, but also chat, SNS, and various other means of communication. Behind the scenes, the world’s most advanced systems and software are being used, and Communication Business Avenue has played a pioneering role in introducing these systems and software to Japan. The company provides a variety of solutions, …

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