How to Choose the Best Customer Management Tools for Mail-Order and E-commerce Businesses
We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include ...
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Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods
Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, ...
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Video Communication
Video Communication Video communication is spreading mainly among the younger generation. In recent years, SNS has become image- and video-based, and the number of character-centered service users has been steadily decreasing. In the past, character-centered SNS such as blogs and ...
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How to Achieve Customer Success in an Online Store
You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need ...
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Mastering E-commerce Inquiries: 5 Common Pitfalls and How to Solve Them
Is your e-commerce site struggling with fewer sales or repeat customers? Could your responses to customer inquiries be the problem? When we don’t handle customer inquiries well, sales can take a hit. But there’s good news—improving this can increase both ...
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Beyond Voice: The Power of Chat in Customer Service
Explore the rise of non-voice customer service and discover why chat support is essential for modern businesses. Learn what it is, the benefits, and how to implement.
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A Creative Company That Takes on Challenges: Communication Business Avenue
Discover how Communication Business Avenue (CBA) drives customer service success using the latest technology and innovative solutions. Learn about our journey, key products, and global partnerships.
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