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4 Things You Need to Know About Gen Z Customers
4 Things You Need to Know About Gen Z Customers Generation Z (also known as ‘true digital natives’) generally refers to people born between 1995 and 2009. For this younger generation of consumers, a good customer experience (or CX), is ...
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The Role of Chatbots in Conversational Commerce
The Role of Chatbots in Conversational Commerce No doubt you’ve heard the buzzword ‘Conversational Commerce’ being touted around in various marketing spheres, but what exactly does the term mean?In fact, ‘Conversational Commerce’ is not such a recent fad. It has ...
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9 Customer Experience Trends in 2022 You Should Know About
9 Customer Experience Trends in 2022 You Should Know About The heart of the customer experience is the contact center. However in recent years, contact centers have faced increasing challenges due to the pandemic, rising inflation, negative supply chain impact ...
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Current Status of Global AI Adoption
Current Status of Global AI Adoption｜Case Studies in Six Industries The reasons for considering AI implementation vary from company to company. For some, the biggest driver may be corporate branding: and the desire to be perceived as a competitive company ...
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What Is an AI Chatbot?
What is an AI Chatbot? Chatbot pop-ups are increasingly seen on e-commerce sites and company websites. Chatbots in which AI answers questions are currently becoming increasingly popular. In fact, there are other types of chatbots as well as those operated ...
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7 Best Chat Commerce Platforms for 2022
7 Best Chat Commerce Platforms for 2022 Chat commerce is being introduced not only in the retail industry, including e-commerce sites but also in the financial and travel industries. An increasing number of companies are considering the introduction of chat ...
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What Is Messaging?
What is Messaging? Messaging is referred to as the next generation of chat and has been increasingly adopted in the US, particularly within enterprise businesses, since 2017. In this article, we’ll explain what messaging is, what the differences are between messaging ...
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Messaging vs Webchat – Which Is Best for Customer Support
Messaging vs Webchat – Which Is Best for Customer Support Webchat and messaging have both become common means by which customers can interact with their favourite brands and companies. However, to the uninitiated, the differences between messaging and webchat as ...
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11 Tips for Responding to Chats, Including Essential Etiquette and KPIS.
11 Tips for Responding to Chats, Including Essential Etiquette and KPIS Chat support is increasingly being used as a new channel for customer service. It’s sometimes referred to as chat support. Many people have tried chat support for the first ...
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How to Choose the Best Customer Management Tools for Mail-Order and E-commerce Businesses
We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include ...
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Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods
Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, ...
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Video Communication
Video Communication Video communication is spreading mainly among the younger generation. In recent years, SNS has become image- and video-based, and the number of character-centered service users has been steadily decreasing. In the past, character-centered SNS such as blogs and ...
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How to Achieve Customer Success in an Online Store
You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need ...
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How to effectively respond to e-commerce website inquiries – Five reasons for failure and the solutions
How to effectively respond to e-commerce website inquiries – Five reasons for failure and the solutions. Do you run an e-commerce site and feel that sales have been declining recently, or that repeat customers are decreasing? Perhaps the response to ...
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Making Customer Service Non-voice Starts With Chat
Until now, customer service has been dominated by voice telephone support. Recently, however, non-voice support using chat is on the rise. Customer service using non-voice channels is becoming more popular. In this article, we will explain what non-voice customer service ...
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A Creative Company That Takes on Challenges
Head office: 3-4 Hikarigaoka, Yokosuka City,Kanagawa PrefectureYRP (Yokosuka Research Park) Center 1, 5FEstablished: 2006Capital: 40.16 million yenSales: 940 million yen (FY2020)Employees: 120 Call centers, which we have all been a part of at one time or another, continue to evolve ...
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