What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support

What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support​ What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support​ What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support​ What is an OMO Strategy? Tools and Reference Cases for Successful Customer Support OMO (Online Merges …

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Cookieless Future: How to Achieve Personalization

Cookieless Future: How to Achieve Personalization Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? One innovative …

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3 Trends in Logistics: AI, Automation, and Multichannel

3 Trends in Logistics: AI, Automation, and Multichannel As the effects of the pandemic slowly fade, the needs of the logistics industry are increasing rapidly. As consumption increases, the burden on logistics is growing. The global logistics industry faces the following conditions: 40% of the logistics industry is suffering from inventory shortages and stock-outs 56% …

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Help Desk Automation with AI

Help Desk Automation with AI Many companies are facing issues such as an increase in internal helpdesk workloads, and a decrease in customer satisfaction with external helpdesks. This is especially true for companies that use Outlook and other general mailers for their help desks. Automation is necessary to streamline helpdesk operations and improve customer satisfaction. Read More »

How AI Is Being Used in the Apparel Industry

Product developers and store managers in the apparel industry are battling in a difficult environment. They often have to work hard to address issues such as excess inventory, and sales slowing down without discounting. In addition to these challenges, the role of physical stores is becoming blurred due to the influence of e-commerce. Read More »

What Is an AI Chatbot?

What is an AI Chatbot? Chatbot pop-ups are increasingly seen on e-commerce sites and company websites. Chatbots in which AI answers questions are currently becoming increasingly popular. In fact, there are other types of chatbots as well as those operated by AI. In this article, we will explain the basics of chatbots and the advantages …

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7 Best Chat Commerce Platforms for 2022

7 Best Chat Commerce Platforms for 2022 Chat commerce is being introduced not only in the retail industry, including e-commerce sites but also in the financial and travel industries. An increasing number of companies are considering the introduction of chat commerce to “increase customer convenience”, “increase sales” and “reduce the burden of customer support”. However, …

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What Is Messaging?

What is Messaging? Messaging is referred to as the next generation of chat and has been increasingly adopted in the US, particularly within enterprise businesses, since 2017. In this article, we’ll explain what messaging is, what the differences are between messaging and chat, and what benefits messaging can bring to your business. We’ll also explain what advantages …

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