Finding the Best Co-Browsing Solution: A Comprehensive Product Comparison Guide

What is co-browsing?

When multiple users simultaneously browse the internet or view the same web page in real-time.  Co-browsing allows two users to share a web session, where one person shares their browser, window or screen with another person for collaborative purposes. 

Why are customer support companies using co-browsing?

It makes it easier for support agents and sales to guide customers through a website or troubleshoot technical issues in real-time.

What are the advantages?

It makes it easier for support agents and sales to guide customers through a website or troubleshoot technical issues in real-time.

  • Real time assistance
  • Enhanced communication
  • Simplified troubleshooting and resolution
  • Seamless collaboration
  • Increases sales conversions
  • Remote accessibility

How can it be implemented?

Co-browsing is used not only to provide customer support, but it can also be used in sales teams. How? It can be used to guide potential customers in navigating websites, catalogs, recommending specific items or products, or addressing concerns in real-time. This can lead to higher conversion rates and improved sales performance.

There are many ways it can be implemented but let’s see some of the companies that are offering co-browsing.

What solution has more to offer?

Live Assist
for Microsoft Dynamics 365

Best value for money

  • One click session
  • No client set up
  • Secure Sessions
  • Annotations
  • Pointing
  • Highlighting
  • Data Compliant
  • Conversational AI
  • Customization
  • Audio & Video
  • Messaging
  • File Sharing
  • Seamless Integragtion
  • 24/7 Support
Best Choice


Not focused on
customer service

  • Co-browsing
  • Secure Sessions
  • Video chat
  • E-signing
  • File Sharing


Limited features

  • Co-browsing
  • List of Features
  • Highlight
  • Type


Built for developers

  • Co-browsing
  • Multi-user editing
  • Audio & Video

Live Assist for Microsoft Dynamics 365

The omnichannel solution that provides your customers with the service and support they deserve. It can be added to your website or app with no client setup making it really easy to use. The only requirement is to have a Microsoft Dynamics 365 account. It’s built for all size companies from small to large entreprises.

Why Live Assist for Microsoft Dynamics 365 comes first? It offers more for features for the price and it’s co-developed with Microsoft for Dynamics 365 making it a rock solid solution for customer service and sales. It’s easy to install and they provide 24/7 support for all customers.


Surfly is a platform that offers real-time collaboration and shared browsing experiences. It enables simultaneous browsing sessions with others. With surfly you can collaborate together with co-browsing or share screen depending on your needs.


Upscope provides the tools to communicate tricky topics online or over the phone. It’s easy to integrate with existing apps copiying and pasting a code into your website.


The video collaboration for technical teams. With CoScreen you can resolve incidents through multi-user screen sharing that’s made for distributed engineering and DevOps teams. It’s not built for customer service, it’s a developer platform.
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