Customer Service Innovation Starts Here
With the perfect blend of expertise and cutting-edge technology, we help you transform your business. Our unparalleled integration skills and diverse product portfolio ensure your operations soar, enabling you to provide an exceptional customer experience that sets you apart.
Customer Service Innovation Starts Here
With the perfect blend of expertise and cutting-edge technology, we help you transform your business.
Our Solutions
-
NamiTech
Empower your team with superior voice technology, including identification, sentiment analysis, and noise cancellation.
-
GIDR.ai
Transform unstructured enterprise knowledge into actionable, guided intelligence.
-
CareAR
Provide real-time support and diagnostics using AI/AR, reducing the need for costly technician dispatches.
-
Telescope - Workforce Monitor
Monitor your workforce and prevent data leaks and security risks with advanced screen recording.
-
CBA Live Assit On-premise
Deliver customer service, including audio and video, with a solution hosted on your local server or private cloud.
-
Live Assist for Microsoft Dynamics 365
Omnichannel customer service with co-browsing, all within Microsoft Dynamics 365.
-
NamiTech
Empower your team with superior voice technology, including identification, sentiment analysis, and noise cancellation.
-
GIDR.ai
Transform unstructured enterprise knowledge into actionable, guided intelligence.
-
CareAR
Provide real-time support and diagnostics using AI/AR, reducing the need for costly technician dispatches.
-
Telescope - Workforce Monitor
Monitor your workforce and prevent data leaks and security risks with advanced screen recording.
-
CBA Live Assit On-premise
Deliver customer service, including audio and video, with a solution hosted on your local server or private cloud.
-
Live Assist for Microsoft Dynamics 365
Omnichannel customer service with co-browsing, all within Microsoft Dynamics 365.
Omnichannel customer service with co-browsing, helping you understand your customers’ needs.
Support and diagnose with AI/AR avoiding expensive technician dispatches.
Prevent data leaks, social network usage at work and other security risks with screen recording.
Audio & video customer service solution hosted on your local server or private cloud.
![](/wp-content/uploads/2023/06/solutions-1024x571.png)
Improved Customer Service
At CBA (Communication Business Avenue), we provide the most effective solutions for businesses across the world. We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best options for their needs.
Our solutions, such as GIDR.ai, CareAR, Telescope, CBA Live Assist, and Live Assist for Microsoft 365, help brands optimize and improve their services, increasing customer satisfaction.
What Sets Us Apart
- Innovative Communication Solutions
- Focused on Customer Success
- System Integrators
- Secure Solutions
- 24/7 Customer Service
- Multilingual Customer Service
- Dedicate Account Representatives
- Multilingual Engineers & Developers
- Trusted by 17 Fortune 100 Companies
- More than 500 Customers Worldwide
- More than 15 Years Experience
Live Assist for Microsft Dynamics 365 is the omnichannel customer service solution that enables businesses to provide high-quality support their customers deserve from your website or app. With no client setup required, Live Assist for Microsft Dynamics 365 provides powerful features such as co-browsing to let agents show and tell customers. It also helps agents understand customers’ needs quickly and provide the best solutions.
CareAR is an AI/AR platform that allows you to support your customers in seconds across devices from desktops to drones in any situation. It empowers service employees to reduce resolution times with remote AR visual support, deflect costly dispatches, and increase safety. With CareAR, service teams can quickly diagnose and resolve technical issues in the field without dispatching an expert technician.
FAQs
Who is CBA?
Communication Business Avenue, Inc. (CBA) is a worldwide company providing innovative commnunication solutions and system integration focused on customer success. Our solutions, such as Live Assist for Microsoft 365, Telescope, CBA Live Assist, and CareAR, help brands to optimize and improve their services, ultimately helping them to increase customer satisfaction.
We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best solutions for their needs.
What sets us apart?
We are dedicated to providing innovative solutions that enable you to communicate faster with your customers and more efficiently than ever before. Our team of experts is here to deliver cutting-edge solutions that will help you achieve your goals. We understand that success in today's fast-paced business landscape requires agility and the ability to adapt quickly to changing circumstances, and that's why we prioritize innovation and efficiency in everything we do. So if you're looking to stay ahead of the curve and take your business to the next level, we are here to help you succeed.
Since 2006, we have been at the forefront of providing cutting-edge communication solutions and leveraging the expertise of our multilingual engineers. At CBA, we understand that our clients need reliable and responsive support, which is why we provide 24/7 assistance to ensure that we are there for you if you need us.
We have partnered with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best solutions that are tailored to our customers specific needs. At CBA, we are not just providers of communication solutions, but partners who are dedicated to the success of our clients.
Where are you located?
CBA is a global enterprise with a head office located in the vibrant Yokosuka City, Japan. Our dynamic teams are spread far and wide across North America, Europe, the Middle East, Africa, and Asia, giving us a truly international presence and enabling us to provide exceptional 24/7 service to our valued customers. Whether you're in New York or London, Paris or Tokyo, our dedicated team is always just a phone call or message away, ready to provide you with the world-class support and solutions you need to succeed.
What are your solutions?
Get ready to revolutionize your customer experience with our innovative solutions! At CBA, we are dedicated to providing cutting-edge solutions that streamline your business operations and enhance customer satisfaction.
With Live Assist for Microsoft Dynamics 365, you can engage with your customers in real-time, providing personalized support and delivering top-tier service. And for those seeking an on-premises solution, look no further, CBA Live Assist, designed to provide you with the same outstanding capabilities with added security and flexibility. But we don't stop there. We are also proud to offer CareAR, the state-of-the-art augmented reality platform that enables your technicians to provide remote assistance to your customers in real-time.
With CBA's solutions, you can take your customer support to the next level and stand out in your industry as an innovator and leader. Get ready to transform the way you do business and elevate your customer experience like never before!
Recommended Resources
Silence the Chaos: How Noise Cancelling Software Transforms Customer Service
The Future of Contact Centers: Seven Trends to Embrace Before 2025
AI Ethics 101: What Decision-Makers Need to Know for Responsible AI Use in Contact Centers
How to Keep Your Contact Center Strong in a Weak Market
Knowledge Management: The Backbone of Consistent Customer Support
The Art of Digital Empathy – Crafting Conversations that Connect
Finding the Best Co-Browsing Solution: A Comprehensive Product Comparison Guide
Exploring the Potential of ChatGPT in Contact Centers
Privacy Mark
CBA announces ISO 27001 certification
CBA + CareAR partnership
The Ultimate Guide to Conversational AI
3 Ways to Make Call Centres Omnichannel
Skills-Based Routing: Implementation & Best Practices
Best Omnichannel Retailers 2022
Partners
![carear-logo-thumb-1.jpg](/wp-content/uploads/2023/06/carear-logo-thumb-1.jpg)
![softbank-logo-thumb.jpg](/wp-content/uploads/2023/06/softbank-logo-thumb.jpg)
![liveperson-logo-thumb.jpg](/wp-content/uploads/2023/06/liveperson-logo-thumb.jpg)
![xerox-logo-thumb.jpg](/wp-content/uploads/2023/06/xerox-logo-thumb.jpg)
![nec-logo-thumb.jpg](/wp-content/uploads/2023/06/nec-logo-thumb.jpg)
![avaya-logo-thumb.jpg](/wp-content/uploads/2023/06/avaya-logo-thumb.jpg)
![docomo.jpg](/wp-content/uploads/2023/06/docomo.jpg)
![amway-logo.png](/wp-content/uploads/2023/04/amway-logo.png)
![ITCom-logo.png](/wp-content/uploads/2023/04/ITCom-logo.png)
![garanti-logo.png](/wp-content/uploads/2023/04/garanti-logo.png)
![client-3-1-1-1.png](/wp-content/uploads/2023/06/client-3-1-1-1.png)
![rohto.jpg](/wp-content/uploads/2023/06/rohto.jpg)
![zenrin.jpg](/wp-content/uploads/2023/06/zenrin.jpg)
![NTT-Communicatios.jpg](/wp-content/uploads/2023/06/NTT-Communicatios.jpg)
![SBI.jpg](/wp-content/uploads/2023/06/SBI.jpg)
![sbi-securities.jpg](/wp-content/uploads/2023/06/sbi-securities.jpg)
![patagonia.jpg](/wp-content/uploads/2023/06/patagonia.jpg)
![sompo.jpg](/wp-content/uploads/2023/06/sompo.jpg)
![teijin.jpg](/wp-content/uploads/2023/06/teijin.jpg)
![SCSK-1.jpg](/wp-content/uploads/2023/06/SCSK-1.jpg)
![MARUBENI-1.jpg](/wp-content/uploads/2023/06/MARUBENI-1.jpg)
![NNT-Data-1.jpg](/wp-content/uploads/2023/06/NNT-Data-1.jpg)
![oasaka-gas.jpg](/wp-content/uploads/2023/06/oasaka-gas.jpg)
![fujitsu.jpg](/wp-content/uploads/2023/06/fujitsu.jpg)
![bloombank-logo.png](/wp-content/uploads/2023/04/bloombank-logo.png)