CBA will be at 2022 Customer Contact Week Las Vegas

May 2022, CBA will host a booth at Customer Contact Week (CCW) in Las Vegas, USA. This is the world’s largest exhibition in Las Vegas, USA which has been held since 1999 as a platform for all vendors and major companies related to customer service and contact centers. At the event, we will exhibit Live Assist for Dynamics 365 (LAD365).

LivePerson and CBA announce partnership

January 2022, CBA is proud to announce our strategic 360 degree partnership with LivePerson. By combining LivePerson’s Conversational Cloud and AI platform with our LiveAssist for Dynamics 365 solution, we are able to offer asynchronous Messaging, Bot Building, Intent Management, Social messaging and other automation features that will allow brands to deliver personalized experiences at scale!

Yokohama Capital Invests Further in CBA

January 2022, Yokohama Capital, which is a private capital arm of The Bank of Yokohama in Japan, expresses confidence in Communication Business Avenue, INC by providing further financial investment.

CBA Live Assist becomes a Cisco Certified Solution

January 2022, CBA has registered its SDK solution, CBA Live Assist as a Cisco certified solution. To be approved as a Cisco Certified Solution, we went through three stages to get approval: solution approval, solution release, and the Cisco compatibility certification process.

CBA becomes PrivacyMark Certified

January 2022, PrivacyMark System is a system set up to assess private enterprises that take appropriate measures to protect personal information. Such private enterprises are granted the right to display “PrivacyMark” in the course of their business activities.

CBA becomes a Certified Microsoft Partner

As a certified partner of Microsoft, CBA will continue to support Microsoft by offering existing and joining customers who use Microsoft Dynamics 365 secure solutions for their digital transformation.

Completion of the Live Assist for Dynamics 365 Business Transfer from CafeX to CBA

With this business transfer, CBA assumes the full-service delivery and sales activities related to LAD365, providing information about pricing, licenses, and architecture, including necessary support. CBA will continue to offer existing and joining customers secure solutions for supporting

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