Communication Business Avenue (CBA), a proven provider of various solutions for contact and call centers, including AI and RPA, is pleased to announce that  the company has become a certified partner of Microsoft with the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX.

LAD365 provides a fully integrated experience as well as smooth and effortless navigation between live chat, co-browsing, voice and video conversations, and chatbot on Microsoft’s CRM, Microsoft Dynamics 365. LAD365’s rich functionality brings about real-time customer engagement on Microsoft Dynamics 365, while providing swift customer experience and support through co-browsing with audio and video chat. LAD365, which is built on Microsoft’s Dynamics 365 platform, can leverage Microsoft’s rich datasets to enhance the customer experience and expand customer engagement channels.

As a certified partner of Microsoft, CBA will continue to support Microsoft by offering existing and joining customers who use Microsoft Dynamics 365 secure solutions for their digital transformation.