CBA becomes a Certified Microsoft Partner

Communication Business Avenue (CBA), a proven provider of various solutions for contact and call centers, including AI and RPA, is pleased to announce that  the company has become a certified partner of Microsoft with the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX.

LAD365 provides a fully integrated experience as well as smooth and effortless navigation between live chat, co-browsing, voice and video conversations, and chatbot on Microsoft’s CRM, Microsoft Dynamics 365. LAD365’s rich functionality brings about real-time customer engagement on Microsoft Dynamics 365, while providing swift customer experience and support through co-browsing with audio and video chat. LAD365, which is built on Microsoft’s Dynamics 365 platform, can leverage Microsoft’s rich datasets to enhance the customer experience and expand customer engagement channels.

As a certified partner of Microsoft, CBA will continue to support Microsoft by offering existing and joining customers who use Microsoft Dynamics 365 secure solutions for their digital transformation.


Company Name: Communication Business Avenue Inc. 
Head Office:  # 508-YRP-1, 3-4  Hikarinoka , Yokosuka- shi , Kanagawa-ken, Japan, 239-0847 
CEO: Hiroshi Shibayama
Tel: +81 46 821 3362 
Employees: 100 

Persons in Charge

Feel free to contact the responsible individuals listed below for the details about the deployment and sales activities of LAD365. 

SVP for Worldwide Business Development: Patrick Wienecke 
SVP for Worldwide Sales: Kota Mizutani
SVP for Worldwide Customer Success: Mark Smith 

About CBA

CBA serves as the officially approved service provider of CafeX Communications, Bright Pattern, and ITyX, the world’s leading AI solution provider based in Germany. Along with professional in-house multilingual engineers, we have augmented support in the United Kingdom with former CafeX  engineers and developers. Our engineering support teams are located in the US, India, Taiwan, Philippines, and Japan, covering every time zone, providing 24/7 support for our worldwide customers. 

We are always ready to help our customers improve their business and services.

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