Artificial Intelligence

In today’s digital world, customer service is changing. Increasingly, we talk to customers through screens and devices instead of face-to-face. This shift brings new challenges, especially when it comes to showing empathy. Empathy is vital in customer service. It’s about understanding and sharing the feelings of others. When we show empathy, customers feel heard and […]

Finding the Best Co-Browsing Solution: A Comprehensive Product Comparison Guide What is co-browsing? When multiple users simultaneously browse the internet or view the same web page in real-time.  Co-browsing allows two users to share a web session, where one person shares their browser, window or screen with another person for collaborative purposes.  Why are customer

Exploring the Potential of ChatGPT in Contact Centers AI is having a huge impact and revolutionizing the world of industry and business. Generative AI led by ChatGPT, AI has spread widely, and its acceleration is unstoppable. A wave of AI is also coming to customer contact points, that is the focus of this article. In

AI Applications in Education AI is having an increasing impact on education. School administrators, educational material providers, and local government educators are increasingly gathering information on AI applications. Table of Contents Challenges in U.S. Online Education Personalized Online Learning by AI in the U.S. AI Applications in Global markets (U.S., U.K., China) Limitations of Chatbots

4 Latest AI Trends Advancing in the U.S. and Banking Industry AI adoption is accelerating in the banking industry. You may be wondering, “How many other banks are adopting AI?”According to a report by UBS, 75% of banks with assets of $100 billion or more and 46% of banks with assets of less than $100

What is an AI Chatbot? Chatbot pop-ups are increasingly seen on e-commerce sites and company websites. Chatbots in which AI answers questions are currently becoming increasingly popular. In fact, there are other types of chatbots as well as those operated by AI. In this article, we will explain the basics of chatbots and the advantages