When we talk about interactive AI in education, many people think of chatbots. It is true that chatbots are the simplest form of interactive AI. Moreover, it is the most widely used interactive AI in education.
However, in the U.S., there are limits to how chatbots can continue to be used as the main educational tool. Why? Because four limitations of chatbots have become apparent.
1. Chatbots are less effective for students who prefer to learn in other ways, since they primarily use text as their interface.
2. They do not provide an emotional experience. Only 33% of millennials consider chatbots friendly and approachable, while the rest find them somewhat lacking.
3. Flat user experience due to inability to express emotions. Can cause stress when students receive negative feedback.
4. Inability to express individuality. The most memorable and effective educators need personality.
According to the UneeQ survey, 42% of organizations are now looking to add a “more human experience” to their chatbots as their biggest priority.
While chatbots have their limitations, they are not unusable tools. The benefits of chatbots in education include convenience, accessibility, and the ability to answer simple questions quickly.
Given the limitations and benefits of chatbots, the latest AI projects in education are dominated by hybrid digital workforces.
A digital workforce combines three channels: humans, chatbots, and interactive AI digital humans.
This digital workforce is now being practiced not only in education, but also in retail, financial services, healthcare, and telecommunications industries.