Professional Concierge
for Business Integration

Our Innovative Communication Solutions, at your service
CBA .

CBA is proud to be among the Top 101 Japanese

Hardware Companies and Startups of 2021

Our Powerful Partner Ecosystem

Who we are

We are committed to integrating hospitality and technology into your business

Our diversity propels our global presence. We are system integrators with security specialists, network specialists, software developers, technicians, well-trained support engineers, and a customer success team to provide you with excellent quality service.

We provide you with innovations that suit your business needs and solutions that will keep you moving forward.

Here at CBA, we empower your business for a brighter future!

oUR IDENTITY

What sets us apart?

You need a team of experts who are as passionate as you are about meeting your business goals. CBA focuses on attending to your needs and sharing your vision for the future.   

We assist businesses in reimagining their markets to keep on track in this technological age by providing various innovative communication solutions using the latest technologies such as cloud computing, true omnichannel, artificial intelligence, machine learning, digital humans and robotic process automation 

CBA is a global company with over 100 multilingual engineers spread across the globe to provide smooth and professional services and responsive customer support in every time zone. 

Our services

We offer cutting-edge technology services that help you reach your business goals.
System
Integration
Application
Development
and Maintenance
Product
Customization
and Localization
Cloud
Services
Artificial
Intelligence
Building
Systems
Quality
Assurance
System
Consulting
Digital Process
Automation
DevOps

Solutions

Web Collaboration

WebRTC makes it simple for companies to transform online customer engagement and workforce collaboration. This delivers a rich, meaningful, real-time assistance between customers & experts. 

 

CBA Live Assist powered by CafeX

CBA Live Assist provides real-time voice and video support within a mobile app or web application. With as few as two lines of code, Live Assist can facilitate functions such as document and link push, co-browsing, screen share, agent remote control of a customer’s application, and agent annotation on the consumer’s user interface. These tools help to ensure fast closure rates and increased customer satisfaction. 

Live Assist for Dynamics 365

An omnichannel solution for Dynamics 365 hosted in the Azure cloud and co-engineered by Microsoft and CafeX to ensure tight integration. Live Assist delivers personalized real-time engagement in web and mobile app users to delight your customers, improve agent productivity and maximize your Dynamics 365 investment. 

Other Solutions

merged-reality-phone
Merged
Reality
Provides remote visual assistance that delivers a next-generation video collaboration solution.
chat-video
Omnichannel
Solutions
Engagement solutions to allow brands to have a seamless online customer experience across multiple channels.
automation
Intelligent Process
Automation
Automate your customer service with AI using our help desk software solution.
call
Visual
IVR
A perfect tool for businesses that offers a fully customizable and easy-to-understand management screen for customers.
phone-integration
Computer Telephony
Integration Systems
Increase flexibility for your call center and streamline both inbound and outbound operations through our leading CTI system solutions.
digital-humans
Digital
Human
Deliver better customer service at scale by designing and launching AI chatbots that recreate the best of human interaction.
enterprise-video
Enterprise
Video Delivery
Experience flawless live and on-demand video streaming at every location across your network.
customer-privacy
Protect
Consumer Privacy
Create trusted digital relationships between you and your customers based on Verified Identity, Privacy, and Security.

Empowering World’s Leading Brands

More than 500 clients in 35 countries across different regions, from start-ups to multinationals, over a wide range of industries, form our powerful network of clients. 

15 years of experience and
we're just getting started

+ 0
Customers
worldwide
0

Fortune 100
companies

0
Fortune
Global 100
0
Fortune 500 and
Fortune Global 500
+ 0
Employees
Worldwide

Our Members Locations and Offices

Testimonials

What Clients Are Saying

"Your solutions work great!".​

financial company

“We enjoy using your solution.”

Aircraft Company

"I was rather impressed by the speed and willingness to meet live. Allowed us to implement speedy fixes on our side ".

technology company

"We are happy with Live Assist for Dynamics 365".

Manufacturing Company

"Your support is still one of the best I’ve seen… very helpful in a recent issue we had".

Financial company

"The response from the engineer was very quick and informative, so my customer was satisfied with the answer. Thank you for working with me.".

Technology company

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