Chat support is increasingly being used as a new channel for customer service. It’s sometimes referred to as chat support.
Many people have tried chat support for the first time, but find it difficult to operate and manage successfully.
In this article, we’ll introduce 11 tips to remember for chat support. We’ll also explain chat response etiquette and how it can improves customer satisfaction. At the end, KPIs to measure response quality will also be explained for reference.