Customer Service Innovation Starts Here

With the perfect blend of expertise and cutting-edge technology, we help you transform your business. Our unparalleled integration skills and diverse product portfolio ensure your operations soar, enabling you to provide an exceptional customer experience that sets you apart.

Customer Service Innovation Starts Here

With the perfect blend of expertise and cutting-edge technology, we help you transform your business.

Our Solutions

LivePerson

Elevate your customer experience with conversational AI and asynchronous omnichannel messaging.

Live Assist for Microsoft Dynamics 365

Omnichannel customer service with co-browsing, all within Microsoft Dynamics 365.

CBA Live Assist On-premise

Deliver customer service, including audio and video, with a solution hosted on your local server or private cloud.

GIDR.ai

Transform unstructured enterprise knowledge into actionable, guided intelligence.

CareAR

Provide real-time support and diagnostics using AI/AR, reducing the need for costly technician dispatches.

Bright Pattern

Streamline customer interactions with superior omnichannel contact center software.

NamiTech

Empower your team with superior voice technology, including identification, sentiment analysis, and noise cancellation.

Telescope - Workforce Motnitor

Monitor your workforce and prevent data leaks and security risks with advanced screen recording.

Help Lightning

Elevate your customer service and technical support capacity with our merged reality platform.

Live Assist
for Microsoft Dynamics 365

Omnichannel customer service with co-browsing, helping you understand your customers’ needs.

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CareAR
Real-time Support with AI/AR

Support and diagnose with AI/AR avoiding expensive technician dispatches.

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Telescope
Workforce Monitor

Prevent data leaks, social network usage at work and other security risks with screen recording.

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CBA Live Assist
On-premise

Audio & video customer service solution hosted on your local server or private cloud.

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Improved Customer Service

At CBA (Communication Business Avenue), we provide the most effective solutions for businesses across the world. We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best options for their needs.

Our solutions, such as GIDR.ai, CareAR, Telescope, CBA Live Assist, and Live Assist for Microsoft 365, help brands optimize and improve their services, increasing customer satisfaction. 

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What Sets Us Apart

Innovative Communication Solutions
Focused on Customer Success
System Integrators
Secure Solutions

24/7 Customer Service
Multilingual Customer Service
Dedicate Account Representatives
Multilingual Engineers & Developers

Trusted by 17 Fortune 100 Companies
More than 500 Customers Worldwide
More than 15 Years Experience

Messaging Increases Customer Satisfaction

Live Assist for Microsft Dynamics 365 is the omnichannel customer service solution that enables businesses to provide high-quality support their customers deserve from your website or app. With no client setup required, Live Assist for Microsft Dynamics 365 provides powerful features such as co-browsing to let agents show and tell customers. It also helps agents understand customers’ needs quickly and provide the best solutions.

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Increase Safety and Resolve Issues Faster with CareAR

CareAR is an AI/AR platform that allows you to support your customers in seconds across devices from desktops to drones in any situation. It empowers service employees to reduce resolution times with remote AR visual support, deflect costly dispatches, and increase safety. With CareAR, service teams can quickly diagnose and resolve technical issues in the field without dispatching an expert technician.

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FAQs

Who is CBA?

Communication Business Avenue, Inc. (CBA) is a global leader in providing innovative communication and contact center solutions, with a strong focus on customer success. Our solutions and expertise in system integration empower brands to optimize their services and elevate customer satisfaction.

We proudly partner with industry giants such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, offering tailored solutions to meet the unique needs of contact centers and customer service teams. Our aim is to bridge the gap between your business and the latest technology, with a constant spirit of hospitality.

What sets us apart?

At CBA, we are committed to delivering innovative solutions that enable faster, more efficient communication with your customers. Our team of experts provides innovative technology solutions designed to help you achieve your business goals. In today’s fast-paced environment, agility and adaptability are key to success—values we prioritize in every solution we offer. Whether you're looking to stay ahead of industry trends or elevate your customer service to new heights, CBA is here to support your journey to success.

Since 2006, we've been pioneers in communication and contact center solutions, backed by a team of multilingual engineers and a commitment to 24/7 support. At CBA, we don't just offer solutions; we are your dedicated partners in achieving lasting success.

Where are you located?

CBA is a global enterprise headquartered in the vibrant city of Yokosuka, Japan. Our teams are strategically located across North America, Europe, the Middle East, Africa, and Asia, ensuring a truly international presence. This global reach allows us to provide exceptional 24/7 service to our valued clients, no matter where they are in the world. Whether you’re in New York, London, Paris, or Tokyo, our dedicated team is always just a phone call or message away, ready to deliver world-class support and solutions.

What are your solutions?

CBA is dedicated to revolutionizing your customer experience with our innovative solutions. Our offerings streamline business operations and enhance customer satisfaction, positioning you as a leader in your industry.

NamiTech:
Enhance voice interactions with advanced noise cancellation, voice identification, and sentiment detection to deliver superior customer experiences.
GIDR.ai:
Turn unstructured enterprise knowledge into actionable, guided intelligence using AI, empowering your teams to make informed decisions quickly.
CareAR:
Leverage augmented reality to enable your technicians to provide real-time, remote assistance to customers, minimizing downtime.
CBA Live Assist (On-Premise):
Deliver secure customer service, including audio and video, with a solution hosted on your local server or private cloud.
Bright Pattern:
Transform your customer interactions with an omnichannel contact center platform that simplifies communication across voice, chat, email, and social media.
LivePerson’s Conversational Cloud:
Elevate customer engagement with AI-powered messaging and automation, enhancing the customer journey across digital channels.
Live Assist for Microsoft Dynamics 365:
Engage with customers in real-time, providing personalized support that elevates your contact center’s service quality.
Telescope:
Ensure the security and compliance of your remote workforce with workplace monitoring software that prevents data leaks and mitigates risks.
Help Lightning:
Elevate your customer service and technical support capacity with our merged reality platform.

With CBA’s cutting-edge solutions, you can transform your business and elevate your customer experience like never before. Get ready to lead your industry with innovation and excellence.