Customer Service Innovation Starts Here

With the perfect blend of expertise and cutting-edge technology, we help you transform your business. Our unparalleled integration skills and diverse product portfolio ensure your operations soar, enabling you to provide an exceptional customer experience that sets you apart.

Customer Service Innovation Starts Here

With the perfect blend of expertise and cutting-edge technology, we help you transform your business.

Omnichannel customer service with co-browsing, helping you understand your customers’ needs.

Support and diagnose with AI/AR avoiding expensive technician dispatches.

Prevent data leaks, social network usage at work and other security risks with screen recording.

Audio & video customer service solution hosted on your local server or private cloud.

Improved Customer Service

At CBA (Communication Business Avenue), we provide the most effective solutions for businesses across the world. We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best options for their needs.

Our solutions, such as GIDR.ai, CareAR, Telescope, CBA Live Assist, and Live Assist for Microsoft 365, help brands optimize and improve their services, increasing customer satisfaction. 

Learn more >

What Sets Us Apart

  • Innovative Communication Solutions
  • Focused on Customer Success
  • System Integrators
  • Secure Solutions
  • 24/7 Customer Service
  • Multilingual Customer Service
  • Dedicate Account Representatives
  • Multilingual Engineers & Developers
  • Trusted by 17 Fortune 100 Companies
  • More than 500 Customers Worldwide
  • More than 15 Years Experience

Live Assist for Microsft Dynamics 365 is the omnichannel customer service solution that enables businesses to provide high-quality support their customers deserve from your website or app. With no client setup required, Live Assist for Microsft Dynamics 365 provides powerful features such as co-browsing to let agents show and tell customers. It also helps agents understand customers’ needs quickly and provide the best solutions.

CareAR is an AI/AR platform that allows you to support your customers in seconds across devices from desktops to drones in any situation. It empowers service employees to reduce resolution times with remote AR visual support, deflect costly dispatches, and increase safety. With CareAR, service teams can quickly diagnose and resolve technical issues in the field without dispatching an expert technician.

FAQs

Communication Business Avenue, Inc. (CBA) is a worldwide company providing innovative communication solutions and system integration focused on customer success. Our solutions, such as Live Assist for Microsoft 365, Telescope, CBA Live Assist, and CareAR, help brands to optimize and improve their services, ultimately helping them to increase customer satisfaction.

We are proud to partner with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best solutions for their needs.

We are dedicated to providing innovative solutions that enable you to communicate faster with your customers and more efficiently than ever before. Our team of experts is here to deliver cutting-edge solutions that will help you achieve your goals. We understand that success in today's fast-paced business landscape requires agility and the ability to adapt quickly to changing circumstances, and that's why we prioritize innovation and efficiency in everything we do. So if you're looking to stay ahead of the curve and take your business to the next level, we are here to help you succeed.

 

Since 2006, we have been at the forefront of providing cutting-edge communication solutions and leveraging the expertise of our multilingual engineers. At CBA, we understand that our clients need reliable and responsive support, which is why we provide 24/7 assistance to ensure that we are there for you if you need us.

 

We have partnered with industry-leading companies such as LivePerson, CareAR, Bright Pattern, ITyX, Avaya, Cisco, and more, to offer our clients the best solutions that are tailored to our customers specific needs. At CBA, we are not just providers of communication solutions, but partners who are dedicated to the success of our clients.

CBA is a global enterprise with a head office located in the vibrant Yokosuka City, Japan. Our dynamic teams are spread far and wide across North America, Europe, the Middle East, Africa, and Asia, giving us a truly international presence and enabling us to provide exceptional 24/7 service to our valued customers. Whether you're in New York or London, Paris or Tokyo, our dedicated team is always just a phone call or message away, ready to provide you with the world-class support and solutions you need to succeed.

Get ready to revolutionize your customer experience with our innovative solutions! At CBA, we are dedicated to providing cutting-edge solutions that streamline your business operations and enhance customer satisfaction.

 

With Live Assist for Microsoft Dynamics 365, you can engage with your customers in real-time, providing personalized support and delivering top-tier service. And for those seeking an on-premises solution, look no further, CBA Live Assist, designed to provide you with the same outstanding capabilities with added security and flexibility. But we don't stop there. We are also proud to offer CareAR, the state-of-the-art augmented reality platform that enables your technicians to provide remote assistance to your customers in real-time.

 

With CBA's solutions, you can take your customer support to the next level and stand out in your industry as an innovator and leader. Get ready to transform the way you do business and elevate your customer experience like never before!

Recommended Resources

Members of a contact center plant trees together, showing their commitment to integrity-driven practices and eco-friendly customer support and service

4 Integrity-Driven Practices for Eco-Friendly Customer Support

Discover 5 integrity-driven, eco-friendly practices to make your contact center sustainable, reduce waste, and build a greener future. Small steps, big impact.
A lock icon with digital concepts behind it illustrates the importance of contact center security and compliance in the customer support industry

Contact Center Security: 5 Ways to Fortify

Enhance your contact center security with actionable steps for compliance, data protection, and customer trust. Discover how to build a resilient call center today.
A friendly customer service interaction, with an agent smiling and talking with a customer. This illustrates the value of the 5 free ways to improve customer experience in 2025.

5 Free Ways to Improve Customer Experience for 2025

Want to boost customer satisfaction without spending a dime? Discover 5 free, effective ways to improve customer experience for 2025—start today!
A confused customer struggles with dark patterns in customer service, leading to loss of trust and a bad experience

Why (and How to) Avoid Dark Patterns in Customer Service?

Avoid dark patterns in customer service to build trust and loyalty. Learn strategies to enhance CX, reduce frustration, and create transparent, ethical customer support.
Two business partners shake hands to illustrate the value of a system integrator in contact center operations

What Is a Systems Integrator and Why Do You Need One?

Learn what a systems integrator is. Discover how a systems integrator can optimize your contact center, streamline your tech stack, and enhance your customer service.
Long-term customer loyalty is illustrated by a person holding a page that says that a satisfied customer is the best business strategy of all

How to Build Long-Term Customer Loyalty through AI-Powered Tools

Discover how AI-powered tools can help build long-term customer loyalty by enhancing customer experience (CX) with personal, proactive, and real-time support.
The identity of customer on the phone with a call center is verified using voice biometric authentication

Voice Biometric Authentication in Call Centers: How to Fight Spoofing

Looking to stop spoofing in call centers? Learn how voice biometric authentication improves security and speeds up customer verification.
The Call Center Digital Transformation is illustrated by a happy customer service agent, with icons to show digital aspects of the modern age

Call Center Digital Transformation: Master the Modern Age

How is your call center adapting to the modern age? Learn how to master the digital transformation with a roadmap for success.
A human hand and a robot hand meet to illustrate the need to keep the human touch in AI customer service

4 Authentic Tips to Keep the Human Touch in the New AI Era

Struggling to balance AI and human touch in customer service? Discover 4 tips to maintain empathy and deliver exceptional, human-centered support.
A businessman uses an omnichannel messaging platform to communicate with a customer service team

How to Use an Omnichannel Messaging Platform to Supercharge Your Customer Service

Learn how to elevate your customer service with an omnichannel messaging platform. Discover key benefits, features to look for, and steps to implement.
An illustration of customer intent recognition in customer service. An agent uses an AI tool to get actionable insights on what the customer wants.

Customer Intent Recognition: The Actionable Insights You Need

Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real ...
Benefits of noise cancelling software for contact centers

Silence the Chaos: How Noise Cancelling Software Transforms Customer Service

Discover how Noise Cancelling Software can transform your customer service operations. Learn the benefits of clear communication, improved agent focus, and enhanced customer satisfaction with ...
contact center trends 2025

The Future of Contact Centers in 2025: 7 Trends to Embrace

Discover the key Contact Center Trends shaping the future. Learn how AI, omnichannel integration, and more can keep your contact center competitive and customer-focused.
Ethics for AI use

AI Ethics 101: What Decision-Makers Need to Know for Responsible AI Use in Contact Centers 

Discover the essentials of AI ethics in contact centers. Learn how to implement AI responsibly, ensuring fairness, transparency, and data privacy while enhancing customer interactions ...
6 keys to a strong contact center in a weak market

How to Keep Your Contact Center Strong in a Weak Market

Facing a weak market can be tough for any contact center or customer service team. Enhance resilience and performance during economic downturns with strategies focused ...

Partners

Scroll to Top