ANA Engine Technics Improves Work Efficiency with CareAR Remote Assistance Solution
Communication Business Avenue, Inc. (headquartered in Yokosuka City, Kanagawa Prefecture; Hiroshi Shibayama, CEO; hereinafter “CBA”), a leading provider of contact center solutions, business automation tools, AI-related solutions, and consulting services, is pleased to announce that ANA Engine Technics Co., Ltd. (President: Kenta Karasuda; hereinafter, “ANA ETC”) has adopted and introduced CareAR in their operations since April 2024. CareAR is a sophisticated remote work support solution developed by Xerox, Inc. and supported by CBA.
Update (as of November 2024): We are excited by the amazing success that ANA Engine Technics has had with CareAR since this news release. We invite you to read our Case Study on their implementation.
Background
ANA ETC specializes in providing and maintaining high-quality jet engines. Their operations involve disassembling jet engines, which consist of numerous parts and components, down to each individual component, and then cleaning, inspecting, repairing, and reassembling them with a high degree of precision. ANA ETC is fundamentally committed to support ensuring the safety and comfort of passengers’ air travel experiences by delivering top-quality aircraft engines, which are said to be the most important equipment of an aircraft, which form the critical heart of aircraft, based on reliable technology and high standards of quality. The aircraft engine maintenance service covers diverse engine types and complex maintenance processes, requiring high levels of skill from mechanics. These professionals are expected to perform precise and faultless operations under challenging conditions, where even simple tasks, such as tightening bolts and nuts, demand experience and skill. Therefore, teamwork is crucial to overcome the difficult situation. In this context, ANA ETC has decided to adopt CareAR to enhance productivity and operational support for engineers and mechanics.
CareAR is a platform that leverages AR and AI technologies, allowing experienced and skilled engineers to assist on-site mechanics remotely. This tool enables mechanics to view advice and procedural guidance displayed directly in AR and facilitates real-time communication via video calls. The implementation of CareAR is expected to deliver significant benefits, including: (1) reduced work time, as engineers and skilled mechanics can provide real-time instructions and advice; (2) enhanced work quality, by enabling mechanics to perform tasks according to expert guidance; and (3) improved safety, by ensuring mechanics follow safe procedures. ANA ETC is focused on utilizing CareAR to increase on-site efficiency and improve the quality of maintenance work.
Prospects
The introduction of CareAR marks the beginning of ANA ETC’s ongoing commitment to fully leverage digital technology. By actively advancing initiatives that harness digital solutions to enhance mechanic performance and efficiency—particularly through remote support and troubleshooting—ANA ETC aims to accelerate maintenance and repair processes, reduce human errors, and optimize training procedures.
About CareAR
CareAR, a subsidiary of Xerox, is a leading company in the field of Service Experience Management (SXM). As part of a seamless digital workflow experience, CareAR provides real-time interaction, guidance, insight, and display through AR and AI, giving users instant access to expertise. CareAR bridges the skills gap, accelerates knowledge transfer, and enables greater operational efficiency. By enhancing customer outcomes and safety, it proposes new benchmarks in the SXM category. For more details, please visit https://carear.com.
About ANA Engine Technics
As a member of the All Nippon Airways (ANA) Group, ANA Engine Technics, Co., Ltd. is committed to maintaining pursue world-class technical capabilities in the aero engine maintenance sector. Since its establishment in 2011, following the merger of ANA Engine Service Corporation and ANA Works Corporation, we have consistently carried out achieved an integrated process encompassing jet engine overhaul (including parts repair) and parts repair. By sharing maintenance methods and data obtained during jet engine services with manufacturers, ANA Engine Technics enhances the reliability of jet engines worldwide and supports safe and comfortable flights for our customers daily. As part of the ANA Group and as professionals in jet engine maintenance, we are dedicated to continuously improving our skills and technical capabilities technology to ensure reliable flights through customer-oriented operations. For more information details, please visit https://www.etc.ana-g.com/.
About Communication Business Avenue, Inc.
Communication Business Avenue, Inc. (CBA) is a privately held holistic Communication solution integrator and service provider that enables a wide range of platform automations and solutions. We implement cutting-edge Omnichannel, AI technology, and other solutions with innovations that meet a host of Business communication challenges. With a mission to always be helpful and hospitable, CBA provides technologies and business methodologies that will help you reach significant business growth.
Since its establishment in 2006, the company has provided state-of-the-art communication technology and support to more than 900 customers in 35 countries around the world. Utilizing highly immersive and overarching cloud computing solutions with expertise that even includes WebRTC multimedia solutions for on-premise, cloud, and mobile applications, we inspire solutions that meet any industry’s communication needs. For more details, please visit https://cba-gbl.com/.
Contact information
CBA provides consulting services for contact center solutions, business efficiency improvement, and AI implementation. Please feel free to contact us at the following address.
Communication Business Avenue, Inc.
Contact Person: Kensuke Tsutsumi, Marketing Dept.
TEL: +81-46-821-3362 (Main phone number)
Email: marketing@cba-japan.com
