Video communication has become popular, especially among younger generations. Social media platforms have shifted from text-based content to videos and images, reducing the use of text-heavy formats. In the past, platforms like blogs and Facebook posts were widespread. Now, TikTok, Instagram, X, and YouTube dominate, with less focus on text and more on visuals. This […]
The Video Communication Trend in Customer Service Read More »
You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction. Read More »
How to Achieve Customer Success in an Online Store Read More »
Is your e-commerce site struggling with fewer sales or repeat customers? Could your responses to customer inquiries be the problem? When we don’t handle customer inquiries well, sales can take a hit. But there’s good news—improving this can increase both customer satisfaction and revenue! In this article, we’ll consider why effective e-commerce customer inquiry handling
Mastering E-commerce Inquiries: 5 Common Pitfalls and How to Solve Them Read More »
Explore the rise of non-voice customer service and discover why chat support is essential for modern businesses. Learn what it is, the benefits, and how to implement.
Beyond Voice: The Power of Chat in Customer Service Read More »
Discover how Communication Business Avenue (CBA) drives customer service success using the latest technology and innovative solutions. Learn about our journey, key products, and global partnerships.
A Creative Company That Takes on Challenges: Communication Business Avenue Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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