60% of customers prefer self-serve for simple support requests. And yet, only 14% of problems are solved by it. Learn how to close the gap and build a self-service solution that works.
What Your Customers Really Want from Self-Service Read More »
Customers have more choices than ever. Leave them with a bad experience, and they will jump to a competitor. Customer loyalty thus depends on good support. Learn how to accomplish this.
Customer Loyalty Starts with Better Support Read More »
AI is everywhere, and may change contact centers forever. None of us can overlook its potential, but it does bring concerns. How can we implement AI without fear?
How to Implement AI Without Fear Read More »
Struggling with too many tools in your contact center? Learn how to eliminate system bloat, while making things better for both your customers and your agents.
System Bloat: Why Too Many Tools Can Hurt Your Contact Center Read More »
What makes a contact center truly successful? Getting the basics can make all the difference. Learn 10 ways to create success as a Contact Center.
10 Ways to Create Success as a Contact Center Read More »
Soft skills are the foundation of great customer service. While technology is good, real success comes from the basics. Learn 5 fundamental skills for agents.
Customer Service Soft Skills: 5 Fundamental Must-Haves Read More »
Many have heard that cloud contact center solutions are too expensive, too complicated, and not secure. But is this true? Let’s look at the myths vs reality.
Cloud Contact Centers: Myths vs Reality in 2025 Read More »
Learn what Agentic AI is, how it works, how it solves problems, and how it may be used in customer service. Learn its benefits, challenges, and future potential.
What is Agentic AI for Customer Service? Read More »
80% of companies think they deliver great experiences, but only 8% of customers agree. Learn how to close the gap through customer journey mapping.
Why Customer Journey Mapping Matters in Customer Service Read More »
Discover the true cost of contact center technology. Learn how to calculate TCO, avoid hidden costs, and make smarter, long-term tech investments.
The Total Cost of Contact Center Tech, Simplified Read More »
What is the difference between proactive and reactive customer service? Learn why proactive wins and how to implement it with manageable strategies.
Proactive vs Reactive Customer Service: Why Proactive Wins Read More »
What makes a customer feel genuinely cared for? Learn 6 lessons from Japanese Omotenashi that apply to hospitality in customer service and contact centers.
Hospitality in Customer Service: Lessons from Japanese Omotenashi Read More »
How can upskilling and reskilling transform your contact center? Explore practical tips to build skills, boost CX, and prepare for the future of service.
How (and Why) to Upskill and Reskill Your Agents Read More »
Discover 5 strategies to balance workloads and increase agent engagement in your contact center. Learn workforce management tips for a happier team and better results.
Workforce Management: How to Soar with 5 Simple Strategies Read More »
Discover 5 integrity-driven, eco-friendly practices to make your contact center sustainable, reduce waste, and build a greener future. Small steps, big impact.
4 Integrity-Driven Practices for Eco-Friendly Customer Support Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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239-0847, Japan
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Privacy Mark Certification Cert. No: 10824320 (05)
© 2021-2025 Communication Business Avenue, Inc. | Privacy Policy | Terms of Service
© 2021-2025 Communication Business Avenue, Inc.
Privacy Policy | Terms of Service
