What is the difference between proactive and reactive customer service? Learn why proactive wins and how to implement it with manageable strategies.
Proactive vs Reactive Customer Service: Why Proactive Wins Read More »
What makes a customer feel genuinely cared for? Learn 6 lessons from Japanese Omotenashi that apply to hospitality in customer service and contact centers.
Hospitality in Customer Service: Lessons from Japanese Omotenashi Read More »
How can upskilling and reskilling transform your contact center? Explore practical tips to build skills, boost CX, and prepare for the future of service.
How (and Why) to Upskill and Reskill Your Agents Read More »
Discover 5 strategies to balance workloads and increase agent engagement in your contact center. Learn workforce management tips for a happier team and better results.
Workforce Management: How to Soar with 5 Simple Strategies Read More »
Discover 5 integrity-driven, eco-friendly practices to make your contact center sustainable, reduce waste, and build a greener future. Small steps, big impact.
4 Integrity-Driven Practices for Eco-Friendly Customer Support Read More »
Enhance your contact center security with actionable steps for compliance, data protection, and customer trust. Discover how to build a resilient call center today.
Contact Center Security: 5 Ways to Fortify Read More »
Want to boost customer satisfaction without spending a dime? Discover 5 free, effective ways to improve customer experience for 2025—start today!
5 Free Ways to Improve Customer Experience for 2025 Read More »
Avoid dark patterns in customer service to build trust and loyalty. Learn strategies to enhance CX, reduce frustration, and create transparent, ethical customer support.
Why (and How to) Avoid Dark Patterns in Customer Service? Read More »
Learn what a systems integrator is. Discover how a systems integrator can optimize your contact center, streamline your tech stack, and enhance your customer service.
What Is a Systems Integrator and Why Do You Need One? Read More »
Discover how AI-powered tools can help build long-term customer loyalty by enhancing customer experience (CX) with personal, proactive, and real-time support.
How to Build Long-Term Customer Loyalty through AI-Powered Tools Read More »
How is your call center adapting to the modern age? Learn how to master the digital transformation with a roadmap for success.
Call Center Digital Transformation: Master the Modern Age Read More »
Struggling to balance AI and human touch in customer service? Discover 4 tips to maintain empathy and deliver exceptional, human-centered support.
4 Authentic Tips to Keep the Human Touch in the New AI Era Read More »
Learn how to elevate your customer service with an omnichannel messaging platform. Discover key benefits, features to look for, and steps to implement.
How to Use an Omnichannel Messaging Platform to Supercharge Your Customer Service Read More »
Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.
Customer Intent Recognition: The Actionable Insights You Need Read More »
Discover how Noise Cancelling Software can transform your customer service operations. Learn the benefits of clear communication, improved agent focus, and enhanced customer satisfaction with solutions like CrystalSound by NamiTech.
Silence the Chaos: How Noise Cancelling Software Transforms Customer Service Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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Hikarinooka 3-4, Yokosuka City,
Kanagawa Prefecture,
239-0847, Japan
Tel: +81 46 821 3362
Email: info.apac@cba-gbl.com
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ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC
Privacy Mark Certification Cert. No: 10824320 (05)
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