Do you value stability and consistency? I do. And stability can truly be a strength. After all, the contact center industry has long been built on consistency. Things like scripts, processes, metrics, and SLAs have made customer service reliable. But could it be that this strength may also become a weakness? The truth is that […]
Fail Fast, but Succeed: A CX Leader’s Guide to Embracing AI Read More »
Looking to stop spoofing in call centers? Learn how voice biometric authentication improves security and speeds up customer verification.
Voice Biometric Authentication in Call Centers: How to Fight Spoofing Read More »
Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.
Customer Intent Recognition: The Actionable Insights You Need Read More »
Discover how Noise Cancelling Software can transform your customer service operations. Learn the benefits of clear communication, improved agent focus, and enhanced customer satisfaction with solutions like CrystalSound by NamiTech.
Silence the Chaos: How Noise Cancelling Software Transforms Customer Service Read More »
Unlock the power of Knowledge Management (KM) for consistent customer support! Discover how effective KM practices can transform unstructured data into actionable intelligence, streamline processes, and enhance customer satisfaction. Learn about the challenges of KM and how innovative solutions can overcome them to deliver exceptional service experiences.
Knowledge Management: The Backbone of Consistent Customer Support Read More »
CBA and CareAR Take Their Strategic Partnership to New Heights! CBA’s CEO, Hiroshi Shibayama, and CIO, Yoichiro Okamura, recently visited CareAR’s / Xerox headquarters in Texas to discuss the current partnership and explore new opportunities for collaboration. During their visit, the two companies discussed ways to incorporate CareAR’s AR/VR software into CBA’s solutions like Live
CBA + CareAR partnership Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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Privacy Mark Certification Cert. No: 10824320 (05)
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Privacy Policy | Terms of Service
