We don’t know how the day is going for the person on the other end. Was their power shut off yesterday? Are they trying to sort out a confusing medical bill while caring for a sick family member? Have they spent hours reading help articles and talking to chatbots and still feel stuck? The truth […]
Why Empathy Still Leads in the Age of AI Read More »
When was the last time you contacted Customer Service? Was it the result of a problem? Most Call Centers are stuck in a loop. They wait for something to go wrong and then scramble to fix it. What is the problem with that approach? By the time a customer reaches out, they are already frustrated.
Predictive Analytics in Call Centers: Anticipating Customer Needs Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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Privacy Mark Certification Cert. No: 10824320 (05)
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© 2021-2025 Communication Business Avenue, Inc.
Privacy Policy | Terms of Service
