Discover the latest trends, strategies, and tools to elevate customer service. Explore insights on improving customer satisfaction, support efficiency, and delivering exceptional experiences across all touchpoints.
60% of customers prefer self-serve for simple support requests. And yet, only 14% of problems are solved by it. Learn how to close the gap and build a self-service solution that works.
What Your Customers Really Want from Self-Service Read More »
Customers have more choices than ever. Leave them with a bad experience, and they will jump to a competitor. Customer loyalty thus depends on good support. Learn how to accomplish this.
Customer Loyalty Starts with Better Support Read More »
AI is everywhere, and may change contact centers forever. None of us can overlook its potential, but it does bring concerns. How can we implement AI without fear?
How to Implement AI Without Fear Read More »
Soft skills are the foundation of great customer service. While technology is good, real success comes from the basics. Learn 5 fundamental skills for agents.
Customer Service Soft Skills: 5 Fundamental Must-Haves Read More »
Learn what Agentic AI is, how it works, how it solves problems, and how it may be used in customer service. Learn its benefits, challenges, and future potential.
What is Agentic AI for Customer Service? Read More »
80% of companies think they deliver great experiences, but only 8% of customers agree. Learn how to close the gap through customer journey mapping.
Why Customer Journey Mapping Matters in Customer Service Read More »
What is the difference between proactive and reactive customer service? Learn why proactive wins and how to implement it with manageable strategies.
Proactive vs Reactive Customer Service: Why Proactive Wins Read More »
What makes a customer feel genuinely cared for? Learn 6 lessons from Japanese Omotenashi that apply to hospitality in customer service and contact centers.
Hospitality in Customer Service: Lessons from Japanese Omotenashi Read More »
How can upskilling and reskilling transform your contact center? Explore practical tips to build skills, boost CX, and prepare for the future of service.
How (and Why) to Upskill and Reskill Your Agents Read More »
Discover 5 strategies to balance workloads and increase agent engagement in your contact center. Learn workforce management tips for a happier team and better results.
Workforce Management: How to Soar with 5 Simple Strategies Read More »
Discover 5 integrity-driven, eco-friendly practices to make your contact center sustainable, reduce waste, and build a greener future. Small steps, big impact.
4 Integrity-Driven Practices for Eco-Friendly Customer Support Read More »
Avoid dark patterns in customer service to build trust and loyalty. Learn strategies to enhance CX, reduce frustration, and create transparent, ethical customer support.
Why (and How to) Avoid Dark Patterns in Customer Service? Read More »
How is your call center adapting to the modern age? Learn how to master the digital transformation with a roadmap for success.
Call Center Digital Transformation: Master the Modern Age Read More »
Struggling to balance AI and human touch in customer service? Discover 4 tips to maintain empathy and deliver exceptional, human-centered support.
4 Authentic Tips to Keep the Human Touch in the New AI Era Read More »
Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.
Customer Intent Recognition: The Actionable Insights You Need Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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Privacy Mark Certification Cert. No: 10824320 (05)
© 2021-2025 Communication Business Avenue, Inc. | Privacy Policy | Terms of Service
© 2021-2025 Communication Business Avenue, Inc.
Privacy Policy | Terms of Service
