Discover the latest trends, strategies, and tools to elevate customer service. Explore insights on improving customer satisfaction, support efficiency, and delivering exceptional experiences across all touchpoints.
What is the difference between proactive and reactive customer service? Learn why proactive wins and how to implement it with manageable strategies.
Proactive vs Reactive Customer Service: Why Proactive Wins Read More »
What makes a customer feel genuinely cared for? Learn 6 lessons from Japanese Omotenashi that apply to hospitality in customer service and contact centers.
Hospitality in Customer Service: Lessons from Japanese Omotenashi Read More »
How can upskilling and reskilling transform your contact center? Explore practical tips to build skills, boost CX, and prepare for the future of service.
How (and Why) to Upskill and Reskill Your Agents Read More »
Discover 5 strategies to balance workloads and increase agent engagement in your contact center. Learn workforce management tips for a happier team and better results.
Workforce Management: How to Soar with 5 Simple Strategies Read More »
Discover 5 integrity-driven, eco-friendly practices to make your contact center sustainable, reduce waste, and build a greener future. Small steps, big impact.
4 Integrity-Driven Practices for Eco-Friendly Customer Support Read More »
Avoid dark patterns in customer service to build trust and loyalty. Learn strategies to enhance CX, reduce frustration, and create transparent, ethical customer support.
Why (and How to) Avoid Dark Patterns in Customer Service? Read More »
How is your call center adapting to the modern age? Learn how to master the digital transformation with a roadmap for success.
Call Center Digital Transformation: Master the Modern Age Read More »
Struggling to balance AI and human touch in customer service? Discover 4 tips to maintain empathy and deliver exceptional, human-centered support.
4 Authentic Tips to Keep the Human Touch in the New AI Era Read More »
Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.
Customer Intent Recognition: The Actionable Insights You Need Read More »
Is your e-commerce site struggling with fewer sales or repeat customers? Could your responses to customer inquiries be the problem? When we don’t handle customer inquiries well, sales can take a hit. But there’s good news—improving this can increase both customer satisfaction and revenue! In this article, we’ll consider why effective e-commerce customer inquiry handling
Mastering E-commerce Inquiries: 5 Common Pitfalls and How to Solve Them Read More »
Explore the rise of non-voice customer service and discover why chat support is essential for modern businesses. Learn what it is, the benefits, and how to implement.
Beyond Voice: The Power of Chat in Customer Service Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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