We are planning to exhibit Live Assist for Dynamics 365 (LAD365), a communication solution that is fully integrated with Microsoft’s CRM, Dynamics 365. LAD365 enables smooth and easy communication with live chat, browser screen sharing, voice/video chat and chatbots. Its rich capabilities enable real-time customer engagement and provide rapid customer support and customer experience through browser screen sharing and voice/video chat. For example, contextual customer information is provided prior to the start of a chat, allowing operators to check customer history, preferences, and purchase information in advance. In addition, the highly acclaimed browser screen sharing function allows operators to quickly display and operate the same application screens and web pages as customers, annotate, send document files, and support form input. Effective customer support is possible. You can add audio and video to your chat or browser screen-sharing sessions, reducing talk time and familiarizing you with the convenience of self-service. With LAD365, you can build on Microsoft Dynamics 365 to deliver a consistent and personalized customer experience without limiting customer engagement channels.

We are looking forward to meeting you at CCW 2022 in Nashville.