CBA Partners with NamiTech to Bring Cutting-Edge AI Voice Solutions Worldwide
On May 2, 2024, Communication Business Avenue, Inc. (CBA) announced a new partnership with Nami Technology (NamiTech), a leading provider of AI voice solutions based in Vietnam. This collaboration allows us to bring NamiTech’s innovative AI-powered voice technologies, including advanced Speech-to-Text (STT) and emotion analysis, to markets around the world.
Transforming Communication in the Digital Age
The way businesses and consumers communicate is changing. The COVID-19 pandemic showed the need for effective non-face-to-face communication, changing how we interact with customers. Voice technology is at the forefront of this shift, playing a vital role not only in communication but also in identity verification, Voice of Customer (VOC) analysis, and emotion detection.
However, integrating and analyzing voice communication can be hard, especially in contact centers. That is where NamiTech comes in. Their AI-driven voice solutions tackle these technical hurdles head-on. By offering noise-resistant and high-precision voice recognition, NamiTech enhances communication between businesses and customers and paves the way for new uses of voice data. These solutions not only boost productivity and customer satisfaction but also improve service levels and reduce costs.
Through our reseller agreement, CBA is excited to introduce NamiTech’s advanced AI voice platform to global markets. This partnership will help businesses deepen their understanding of customers, deliver higher quality service, and foster better communication with their clients.
Key Features of NamiTech’s Solutions
- High-Quality NLP and ASR: Their Natural Language Processing and Automatic Speech Recognition are resistant to noise, ensuring clear and accurate communication.
- Speech-to-Text Expertise: NamiTech’s Speech-to-Text technology is finely tuned for diverse languages and regions.
- Fast and Accurate Voiceprint Authentication: Their voice recognition technology offers high precision and speed.
- Superior Noise Control: NamiTech’s solutions support high-quality voice communication, even in noisy environments.
Looking Ahead
Our collaboration with NamiTech is a significant step forward as we continue to expand our market presence and drive technological innovation. By combining CBA’s extensive expertise in system integration with NamiTech’s innovative technology, we are ready to tackle the communication challenges that businesses face today. Together, we are committed to providing AI voice solutions that companies need in the digital age. We will also help our clients create exceptional customer experiences through advanced voice AI technology.
About NamiTech
Nami Technology, known as NamiTech, is a forward-thinking AI voice solutions company based in Vietnam. Founded in January 2021 as a spin-off from FPT Corporation, Vietnam’s largest IT conglomerate, NamiTech boasts a top-tier research team specializing in AI signal processing and natural language processing. Their flagship products include CrystalSound (an AI noise reduction solution), VoiceDNA (a high-precision voiceprint authentication solution), and NamiSense (a call analysis solution based on NLP and ASR). NamiTech is dedicated to elevating business-customer communication and enhancing customer experiences through their innovative voice AI technologies.
About CBA
Communication Business Avenue, Inc. (CBA) is a global systems integrator and service provider specializing in communication solutions. Since 2006, we have been committed to helping businesses solve communication challenges through the latest technology, including omnichannel and AI solutions. Our mission is to foster business growth for our clients by providing innovative solutions with a focus on kindness and hospitality.
To date, CBA has supported over 900 customers across 35 countries, delivering innovative communication technologies tailored to various industries. We offer expertise in WebRTC multimedia solutions for on-premises, cloud, and mobile applications, as well as immersive cloud computing solutions that meet diverse communication needs.
Contact Us
If you are interested in learning more about our contact center solutions, business efficiency strategies, or AI implementation consulting, please contact us for a consultation.
