CBA The Communication Innovator

We focus on customer satisfaction that drives us to create seamless and immersive solutions that surpass expectations. We empower businesses to engage with their customers in a meaningful and personalized manner.

Our relentless pursuit of innovation is what transforms every company into a vibrant customer-centric powerhouse. Together, we shape the future of connectivity, fueling endless possibilities and revolutionizing the way we interact.

What Sets Us Apart

Customer Success: We are focused on ensuring customers achieve their desired outcomes.

Innovation: With creative thinking and research we provide the latest communication solutions.

System Integration: Our developers have the experience to providing seamless integration and optimal performance.

24/7 Customer Support: We provide round-the-clock assistance and support in multiple languages.

Product Localization: Our team is spread around the globe making it easy to reach the target market and translation of our solutions.

CBA Values

We are a professional concierge for business integration. This means that we are always one step ahead to provide the best service, leading to long-term satisfaction, loyalty, and business growth.

We develop and partner with brands that help our customers increase their growth and innovate their customer communications. Focusing on the most advanced technologies including, AI, VR and much more.

Our Vision is to be hospitable everywhere at all times.

History

Since: 2006

Location: Founded in Yokosuka, Kanagawa, Japan.

Reach: Operating in more than 18 countries.

More than 500 Clients: From Healthcare, Financial, Education, Aerospace,
Transportation, Telecommunications, Shipping, Hospitality and Commerce,
including Contact Centers around the globe.

2006

Founded the company
Engaged in contract software development and localization of overseas software
Certified as a venture company in Yokosuka City

2007

Signed an exclusive distributor agreement with PRONEXUS (Canada) and began selling VBVoice
Provided services to 40 companies, including Panasonic, Hitachi, Mitsubishi Electric, and Bridgestone

2008

Signed an exclusive distributor agreement with FONALITY (USA) and started offering the call center PBX "trixBox"
Signed an official distributor agreement with Sangoma Technologies (Canada)
Released the Japanese version of the softphone "Zoiper," offering both free and paid versions

2010

Signed an OEM agreement for FUSION Connect with Fusion Communications Co., Ltd.

2012

Signed a distributor agreement with Cybele Software, Inc. (USA)
Signed a distributor agreement with SugarCRM and achieved Silver Partnership
Developed and launched the CTI monitoring tool "Queues Reporter"

2013

Released the softphone "RecTEL"
Launched the cloud call recording solution "VoIPTrek Cloud"
Released the outbound dialer "CBADialer"
Signed a sales agreement for Asia with VoiceCyber Technologies (Hong Kong)

2014

Signed a distributor agreement with CafeX Communications, Inc. (USA)

2015

As the exclusive distributor for Asia, began offering and customizing the WebRTC call center solution LiveAssist® (developed by CafeX Communications, Inc.)

2017

Signed a distributor agreement with Bright Pattern, Inc. (USA), and launched the omnichannel cloud call center solution Service Pattern 5.0®

2018

Signed a distributor agreement with ITyX Solutions (Germany)
Issued unsecured corporate bonds, guaranteed by Yokohama Bank, worth 50 million yen

2019

Acquired the on-premise business of Live Assist from CafeX

2020

Raised 30,160,000 yen in Series A funding
Developed and launched the visual IVR "Eye"
Signed an exclusive distributor agreement for APAC with Journey AI, Inc. (USA) and began offering Journey's zero-knowledge ID platform
Featured in Hamagin Research Institute’s journal “Best Partner”
Acquired the business of Live Assist for Microsoft Dynamics 365 from CafeX

2021

Launched the new version of the softphone "RecTEL2"
Developed and launched the security system "Telescope" for telework
Became a Cisco Solution Partner and Select Integrator
Signed a 365-partner contract with LivePerson, Inc. (USA), becoming their third partner globally

2022

Developed and launched the web analysis tool for call centers "Optipass"
Featured in Diamond Online
Formed a business alliance with CareAR (a Xerox subsidiary) and began offering their Service Experience Management (SXM) platform in Asia-Pacific and Japan

2023

Registered the London branch office

2024

Signed an official distributor agreement with GIDR.ai (USA) and began offering an AI platform for enterprises
Signed a reseller agreement with Nami Technology (Vietnam)