Communication Business Avenue (CBA) is pleased to announce the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX. Having a strong historical partnership with CafeX, CBA has been actively involved with the support and development of the LAD365 solution for some time. In addition, the completion of this business transfer has opened the way for CBA to work as a certified partner of Microsoft. 

LAD365 provides a fully integrated experience on Microsoft Dynamics 365, bringing about smooth, effortless navigation between live chat, co-browsing, voice and video conversations, and chatbot. A wide variety of rich functions offered by LAD365 delivers real-time customer engagement, helping agents and customers quickly through immersive chat and video, including co-browsing experiences. Specifically, contextual customer information is provided prior to chat interactions, giving users a holistic preview of visitors’ history, preferences, and purchases. Award-winning co–browsing technology allows agents to see and operate customers’ mobile apps and web pages, draw annotations, push files, and fill out forms for faster and more effective support. Voice and video can be added to chat or co–browsing sessions, reducing call handling times and enabling agents to train customers to self-serve. By using LAD365, you can start your digital transformation and provide a consistent and personalized experience regardless of customer engagement channels. 

With this business transfer, CBA assumes the full-service delivery and sales activities related to LAD365, providing information about pricing, licenses, and architecture, including necessary support. CBA will continue to offer existing and joining customers secure solutions for supporting their digital transformation, as well as providing long-term support for their business while serving as a certified partner of Microsoft.