Finding the Best Co-Browsing Solution: A Comprehensive Product Comparison Guide
What is co-browsing?
When multiple users simultaneously browse the internet or view the same web page in real-time, this is co-browsing.
Co-browsing allows two users to share a web session, where one person shares their browser, window or screen with another person for collaborative purposes.
Co-browsing is different from traditional screen sharing. With co-browse, an agent can control the app or website of a consumer using simple point and click. This remote control is limited to only the portion of the screen involved in the co-browse, not the entire screen. As such, the entire experience is more secure for the customer as the rest of the customer’s device cannot be controlled. Co-browse also allows forms to be shared while sensitive fields (such as ID or payment information) are hidden from the agent.
Why are customer support companies using co-browsing?
It makes it easier for support agents and sales to guide customers through a website or troubleshoot technical issues in real-time.
What are the advantages?
It makes it easier for support agents and sales to guide customers through a website or troubleshoot technical issues in real-time.
- Real time assistance
- Enhanced communication
- Simplified troubleshooting and resolution
- Seamless collaboration
- Increases sales conversions
- Remote accessibility
How can it be implemented?
Co-browsing is used not only to provide customer support, but it can also be used in sales teams. How? It can be used to guide potential customers in navigating websites, catalogs, recommending specific items or products, or addressing concerns in real-time. This can lead to higher conversion rates and improved sales performance.
There are many ways it can be implemented but let’s see some of the companies that are offering co-browsing.
What solution has more to offer?
Live Assist
for Microsoft Dynamics 365
Best value for money
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One click session
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No client set up
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Secure Sessions
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Annotations
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Pointing
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Highlighting
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Data Compliant
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Conversational AI
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Customization
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Audio & Video
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Messaging
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File Sharing
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Seamless Integragtion
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24/7 Support
Surfly
Not focused on
customer service
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Co-browsing
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Secure Sessions
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Video chat
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E-signing
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File Sharing
Upscope
Limited features
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Co-browsing
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List of Features
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Highlight
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Type
CoScreen
Built for developers
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Co-browsing
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Multi-user editing
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Audio & Video
Live Assist for Microsoft Dynamics 365
The omnichannel solution that provides your customers with the service and support they deserve. It can be added to your website or app with no client setup making it really easy to use. The only requirement is to have a Microsoft Dynamics 365 account. It’s built for all size companies from small to large entreprises.
Why does Live Assist for Microsoft Dynamics 365 come first? It offers more for features for the price and was co-developed with Microsoft for Dynamics 365 making it a rock solid solution for customer service and sales. It’s easy to install and they provide 24/7 support for all customers.
Surfly
Surfly is a platform that offers real-time collaboration and shared browsing experiences. It enables simultaneous browsing sessions with others. With surfly you can collaborate together with co-browsing or share screen depending on your needs.
Upscope
Upscope provides the tools to communicate tricky topics online or over the phone. It’s easy to integrate with existing apps copiying and pasting a code into your website.
