LivePerson and CBA announce partnership to help brands quickly scale in consumers' preferred messaging channels
LivePerson’s Conversational AI and messaging tech combines with CBA’s solutions to improve efficiency and customer experience and cultivate customer relationships at scale
Jan. 25, 2022 — LivePerson, Inc. NEW YORK and YOKOSUKA, Japan /PRNewswire/ a global leader in Conversational AI, and Communication Business Avenue (CBA), which develops solutions for contact centers and various business automation tools and solutions, today announced a partnership to jointly scale LivePerson’s Conversational Cloud into new territories and accounts.
By combining LivePerson’s technology with CBA’s solutions, brands can more easily and quickly engage with consumers through conversations on popular messaging channels – including SMS, Line, Facebook and Instagram Messenger, Apple Messages for Business, Google Business Messaging, WeChat, WhatsApp, and more – in combination with AI and automation to deliver personalized experiences at scale.
About LivePerson, Inc.
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, and GM Financial, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship – a conversational relationship – with their millions of consumers. LivePerson has been named to Fast Company’s World’s Most Innovative Companies list for its leadership in artificial intelligence. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
Communication Business Avenue, Inc. (CBA) is a privately held holistic Communication solution integrator and service provider that enables a wide range of platform automations and solutions. We implement cutting-edge Omnichannel, AI technology, and other solutions with innovations that meet a host of Business communication challenges. With a mission to always be helpful and hospitable, CBA provides technologies and business methodologies that will help you reach significant business growth.
Since 2006, we have integrated and supported the latest communication technologies for over 500 clients in 35 countries across different regions. Utilizing highly immersive and overarching cloud computing solutions with expertise that even includes WebRTC multimedia solutions for on-premise, cloud, and mobile applications, we inspire solutions that meet any industry’s communication needs. For more information, please visit www.cba-gbl.com or contact Mark Sterling, firstname.lastname@example.org.