What is Agentic AI for Customer Service?

Learn what Agentic AI is, how it works, how it solves problems, and how it may be used in customer service. Learn its benefits, challenges, and future potential.

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A contact center decision maker researches Agentic AI, to learn what it is, and how it can be used in customer support.

How to Build Long-Term Customer Loyalty through AI-Powered Tools

Discover how AI-powered tools can help build long-term customer loyalty by enhancing customer experience (CX) with personal, proactive, and real-time support.

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4 Authentic Tips to Keep the Human Touch in the New AI Era

Struggling to balance AI and human touch in customer service? Discover 4 tips to maintain empathy and deliver exceptional, human-centered support.

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A human hand and a robot hand meet to illustrate the need to keep the human touch in AI customer service

Customer Intent Recognition: The Actionable Insights You Need

Discover how Customer Intent Recognition can revolutionize your customer service strategy. Learn about the benefits of using AI-driven tools to understand customer needs in real time, improve response times, and empower your team with actionable insights.

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An illustration of customer intent recognition in customer service. An agent uses an AI tool to get actionable insights on what the customer wants.

AI Ethics 101: What Decision-Makers Need to Know for Responsible AI Use in Contact Centers

Discover the essentials of AI ethics in contact centers. Learn how to implement AI responsibly, ensuring fairness, transparency, and data privacy while enhancing customer interactions and operational efficiency.

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Knowledge Management: The Backbone of Consistent Customer Support

Unlock the power of Knowledge Management (KM) for consistent customer support! Discover how effective KM practices can transform unstructured data into actionable intelligence, streamline processes, and enhance customer satisfaction. Learn about the challenges of KM and how innovative solutions can overcome them to deliver exceptional service experiences.

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Exploring the Potential of ChatGPT in Contact Centers

Exploring the Potential of ChatGPT in Contact Centers AI is transforming industries and businesses at an incredible pace. Generative AI, led by technologies like ChatGPT, has become widespread and continues to grow in use. This article focuses on how AI is making its way into customer contact points and the impact it could have. What

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The Ultimate Guide to Conversational AI

The Ultimate Guide to Conversational AI What is Conversational AI and How Does it Work? Conversational AI is an artificial intelligence that interacts with people just like how a human would. It is a tool with a brain-like feature that accumulates knowledge in the process of conversation using natural language processing and understanding. The most

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AI Applications In Education

AI Applications in Education AI is having an increasing impact on education. School administrators, educational material providers, and local government educators are increasingly gathering information on AI applications. Table of Contents Challenges in U.S. Online Education Personalized Online Learning by AI in the U.S. AI Applications in Global markets (U.S., U.K., China) Limitations of Chatbots

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Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics

Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Many call center managers and BPO personnel consider improving the efficiency of customer support operations to be a challenge. In order to solve problems such as frequent errors when responding to inquiries, low user satisfaction, and high operating costs of support centers, it

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4 Latest AI Trends Advancing in the U.S. and Banking Industry

4 Latest AI Trends Advancing in the U.S. and Banking Industry AI adoption is accelerating in the banking industry. You may be wondering, “How many other banks are adopting AI?”According to a report by UBS, 75% of banks with assets of $100 billion or more and 46% of banks with assets of less than $100

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Digitized Healthcare: Examining Trends in U.S. Hospital Management

Management teams of private hospitals, clinics, and dental clinics in the US often grapple with such issues as providing adequate care to patients and improving their bottom line. The healthcare professionals themselves may feel that they have too much work to do and not enough time to support patients… Read More »

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3 Trends in Logistics: AI, Automation, and Multichannel

3 Trends in Logistics: AI, Automation, and Multichannel As the effects of the pandemic slowly fade, the needs of the logistics industry are increasing rapidly. As consumption increases, the burden on logistics is growing. The global logistics industry faces the following conditions: 40% of the logistics industry is suffering from inventory shortages and stock-outs 56%

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7 Reasons to Use AI Inquiry Management Systems for Remote Work

7 Reasons to Use AI Inquiry Management Systems for Remote Work Remote work is becoming more prevalent in the customer support arena, and companies have been rapidly adopting remote work in the post-2020 pandemic. Now that companies have realized certain benefits from remote work, the trend is likely to continue long after the coronavirus pandemic

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Help Desk Automation with AI

Help Desk Automation with AI Many companies are facing issues such as an increase in internal helpdesk workloads, and a decrease in customer satisfaction with external helpdesks. This is especially true for companies that use Outlook and other general mailers for their help desks. Automation is necessary to streamline helpdesk operations and improve customer satisfaction. Read More »

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