Koichi KT Tamura Appointed as Non-executive Board Member

Koichi KT Tamura Appointed as Non-executive Board Member Communication Business Avenue, Inc. (headquartered in Yokosuka City, Kanagawa Prefecture; Hiroshi Shibayama, CEO; hereinafter “CBA”) is pleased to announce the appointment of Koichi KT Tamura as a non-executive board member effective October 3, 2023. Drawing on his extensive experience and knowledge, KT continues to advise CBA on its […]

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Koichi Tamura - Non Executive Board Member

Privacy Mark

CBA is now Privacy Mark certified! This certification recognizes CBA’s strong privacy practices and compliance with the Japanese Personal Information Protection Law, ensuring customers’ personal information is handled with utmost care and security

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CBA announces ISO 27001 certification

CBA is now ISO 27001 certified, showing our commitment to information security. This globally recognized certification, based on a third-party audit, confirms that CBA’s policies and processes protect sensitive data.

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CBA + CareAR partnership

CBA and CareAR Take Their Strategic Partnership to New Heights! CBA’s CEO, Hiroshi Shibayama, and CIO, Yoichiro Okamura, recently visited CareAR’s / Xerox headquarters in Texas to discuss the current partnership and explore new opportunities for collaboration. During their visit, the two companies discussed ways to incorporate CareAR’s AR/VR software into CBA’s solutions like Live

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Asynchronous Messaging: How It Drives Customer Engagement

If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, the chances are you will have come across the term ‘asynchronous messaging’. What exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement… Read More »

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Digitized Healthcare: Examining Trends in U.S. Hospital Management

Management teams of private hospitals, clinics, and dental clinics in the US often grapple with such issues as providing adequate care to patients and improving their bottom line. The healthcare professionals themselves may feel that they have too much work to do and not enough time to support patients… Read More »

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Cookieless Future: How to Achieve Personalization

Cookieless Future: How to Achieve Personalization Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? One innovative

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3 Trends in Logistics: AI, Automation, and Multichannel

3 Trends in Logistics: AI, Automation, and Multichannel As the effects of the pandemic slowly fade, the needs of the logistics industry are increasing rapidly. As consumption increases, the burden on logistics is growing. The global logistics industry faces the following conditions: 40% of the logistics industry is suffering from inventory shortages and stock-outs 56%

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How to Choose the Best Customer Management Tools for Mail-Order and E-commerce Businesses

We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include an explanation of the key points to consider so you can avoid the common mistakes when choosing a solution for your company. Read More »

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How to Achieve Customer Success in an Online Store

You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction. Read More »

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A Creative Company That Takes on Challenges: Communication Business Avenue

Discover how Communication Business Avenue (CBA) drives customer service success using the latest technology and innovative solutions. Learn about our journey, key products, and global partnerships.

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Koichi KT Tamura Appointed as Non-executive Board Member

Privacy Mark

CBA announces ISO 27001 certification

CBA + CareAR partnership

Asynchronous Messaging: How It Drives Customer Engagement

Digitized Healthcare: Examining Trends in U.S. Hospital Management

Cookieless Future: How to Achieve Personalization

3 Trends in Logistics: AI, Automation, and Multichannel

How to Choose the Best Customer Management Tools for Mail-Order and E-commerce Businesses

How to Achieve Customer Success in an Online Store

A Creative Company That Takes on Challenges: Communication Business Avenue

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