CBA

Privacy Mark

What is Privacy Mark? The Privacy Mark is a certification system in Japan that recognizes organizations for their strong privacy practices. It is awarded to companies that have implemented appropriate measures to protect personal information and comply with the Japanese Personal Information Protection Law. The Privacy Mark serves as a symbol of trust and reliability …

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CBA announces ISO 27001 certification

What is ISO 27001? ISO 27001 is a widely recognized standard for managing information security. It involves information security management, including policies, processes, risk management, resources, and communication. How did we accomplish this? This certification is the result of an extensive third-party audit, which thoroughly scrutinized our information security management system. The audit validated our …

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CBA + CareAR partnership

CBA and CareAR Take Their Strategic Partnership to New Heights!​ CBA’s CEO, Hiroshi Shibayama, and CIO, Yoichiro Okamura, recently visited CareAR’s / Xerox headquarters in Texas to discuss the current partnership and explore new opportunities for collaboration. During their visit, the two companies discussed ways to incorporate CareAR’s AR/VR software into CBA’s solutions like Live …

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3 Ways to Make Call Centres Omnichannel

Effectively integrate omnichannel into your call center processes, as well as some examples of common mistakes when a business makes the move over to omnichannel. We’ll include six contact centre system functions that are absolutely necessary for successfully implementing omnichannel. Read More »

Asynchronous Messaging: How It Drives Customer Engagement

If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, the chances are you will have come across the term ‘asynchronous messaging’. What exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement… Read More »

Cookieless Future: How to Achieve Personalization

Cookieless Future: How to Achieve Personalization Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? One innovative …

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3 Trends in Logistics: AI, Automation, and Multichannel

3 Trends in Logistics: AI, Automation, and Multichannel As the effects of the pandemic slowly fade, the needs of the logistics industry are increasing rapidly. As consumption increases, the burden on logistics is growing. The global logistics industry faces the following conditions: 40% of the logistics industry is suffering from inventory shortages and stock-outs 56% …

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Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods

Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, it’s also true that there are issues and problems that can occur when trying to …

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How to Achieve Customer Success in an Online Store

You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need to remember in order to improve customer satisfaction. Read More »

How to effectively respond to e-commerce website inquiries – Five reasons for failure and the solutions

How to effectively respond to e-commerce website inquiries – Five reasons for failure and the solutions. Do you run an e-commerce site and feel that sales have been declining recently, or that repeat customers are decreasing? Perhaps the response to customer enquiries is not going so well. If your e-commerce site’s enquiry handling is not …

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Making Customer Service Non-voice Starts With Chat

Until now, customer service has been dominated by voice telephone support. Recently, however, non-voice support using chat is on the rise. Customer service using non-voice channels is becoming more popular. In this article, we will explain what non-voice customer service is and why it is a good idea to start with chat for non-voice customer service. Read More »

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