Learn about the latest trends, strategies, and innovations in communication technology or skills. Explore how businesses can enhance customer interactions, collaboration, and engagement through effective communication tools and solutions.
7 Best Chat Commerce Platforms for 2022 Chat commerce is being introduced not only in the retail industry, including e-commerce sites but also in the financial and travel industries. An increasing number of companies are considering the introduction of chat commerce to “increase customer convenience”, “increase sales” and “reduce the burden of customer support”. However, […]
7 Best Chat Commerce Platforms for 2022 Read More »
Discover the pros and cons of messaging vs. webchat for customer support. Learn which option can enhance customer experience and efficiency for your business.
Messaging vs. Webchat: Which Customer Support Option Boosts Satisfaction? Read More »
11 Tips for Responding to Chats, Including Essential Etiquette and KPIS Chat support is increasingly being used as a new channel for customer service. It’s sometimes referred to as chat support. Many people have tried chat support for the first time, but find it difficult to operate and manage successfully. In this article, we’ll introduce
11 Tips for Responding to Chats, Including Essential Etiquette and KPIS. Read More »
Video communication has become popular, especially among younger generations. Social media platforms have shifted from text-based content to videos and images, reducing the use of text-heavy formats. In the past, platforms like blogs and Facebook posts were widespread. Now, TikTok, Instagram, X, and YouTube dominate, with less focus on text and more on visuals. This
The Video Communication Trend in Customer Service Read More »
Is your e-commerce site struggling with fewer sales or repeat customers? Could your responses to customer inquiries be the problem? When we don’t handle customer inquiries well, sales can take a hit. But there’s good news—improving this can increase both customer satisfaction and revenue! In this article, we’ll consider why effective e-commerce customer inquiry handling
Mastering E-commerce Inquiries: 5 Common Pitfalls and How to Solve Them Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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