Explore insights and strategies for optimizing contact centers. Learn about the latest technologies, best practices, and solutions that enhance customer service, streamline operations, and improve agent performance.
Effectively integrate omnichannel into your call center processes, as well as some examples of common mistakes when a business makes the move over to omnichannel. We’ll include six contact centre system functions that are absolutely necessary for successfully implementing omnichannel. Read More »
3 Ways to Make Call Centers Omnichannel Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
5th Floor, YRP Center 1st Bldg,
Hikarinooka 3-4, Yokosuka City,
Kanagawa Prefecture,
239-0847, Japan
Tel: +81 46 821 3362
Email: info.apac@cba-gbl.com
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC | Privacy Mark Certification Cert. No: 10824320 (05)
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC
Privacy Mark Certification Cert. No: 10824320 (05)
© 2021-2025 Communication Business Avenue, Inc. | Privacy Policy | Terms of Service
© 2021-2025 Communication Business Avenue, Inc.
Privacy Policy | Terms of Service
