Discover strategies and insights to elevate customer experience. Learn how to create memorable interactions, enhance satisfaction, and drive loyalty through effective customer engagement and support.
80% of companies think they deliver great experiences, but only 8% of customers agree. Learn how to close the gap through customer journey mapping.
Why Customer Journey Mapping Matters in Customer Service Read More »
Want to boost customer satisfaction without spending a dime? Discover 5 free, effective ways to improve customer experience for 2025—start today!
5 Free Ways to Improve Customer Experience for 2025 Read More »
Avoid dark patterns in customer service to build trust and loyalty. Learn strategies to enhance CX, reduce frustration, and create transparent, ethical customer support.
Why (and How to) Avoid Dark Patterns in Customer Service? Read More »
Discover how AI-powered tools can help build long-term customer loyalty by enhancing customer experience (CX) with personal, proactive, and real-time support.
How to Build Long-Term Customer Loyalty through AI-Powered Tools Read More »
Discover the benefits of AI chatbots, how they transform customer service, and their role in streamlining business operations. Learn the differences between AI and rule-based chatbots, real-world applications, and implementation tips.
What Is an AI Chatbot? Unlock the Power of AI for Customer Service Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
5th Floor, YRP Center 1st Bldg,
Hikarinooka 3-4, Yokosuka City,
Kanagawa Prefecture,
239-0847, Japan
Tel: +81 46 821 3362
Email: info.apac@cba-gbl.com
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC | Privacy Mark Certification Cert. No: 10824320 (05)
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC
Privacy Mark Certification Cert. No: 10824320 (05)
© 2021-2025 Communication Business Avenue, Inc. | Privacy Policy | Terms of Service
© 2021-2025 Communication Business Avenue, Inc.
Privacy Policy | Terms of Service