Learn about the latest trends, strategies, and innovations in communication technology or skills. Explore how businesses can enhance customer interactions, collaboration, and engagement through effective communication tools and solutions.
Discover how Noise Cancelling Software can transform your customer service operations. Learn the benefits of clear communication, improved agent focus, and enhanced customer satisfaction with solutions like CrystalSound by NamiTech.
Silence the Chaos: How Noise Cancelling Software Transforms Customer Service Read More »
Discover the power of digital empathy in customer service. Learn how to build trust, reduce frustration, and increase loyalty through empathetic online interactions. Master the art of connecting with customers in the digital age.
The Art of Digital Empathy – Crafting Conversations that Connect Read More »
Skills Based Routing: Implementation & Best Practices Skills based routing is the process of routing a customer to an agent with the skills required to handle their inquiry. This is done by analyzing the customer’s skills and matching them with an agent which has those skills. There are two types of skills that can be
Skills-Based Routing: Implementation & Best Practices Read More »
Best Omnichannel Retailers 2022 The birth of Omnichannel way back in 2010 led to a significant shift in retail trading. Now, over a decade later, while most retailers are aware of the benefits of using omnichannel, not everyone has managed to successfully embrace the concept and effectively integrate omnichannel into business operations. This is largely
Best Omnichannel Retailers 2022 Read More »
If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, the chances are you will have come across the term ‘asynchronous messaging’. What exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement… Read More »
Asynchronous Messaging: How It Drives Customer Engagement Read More »
Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Many call center managers and BPO personnel consider improving the efficiency of customer support operations to be a challenge. In order to solve problems such as frequent errors when responding to inquiries, low user satisfaction, and high operating costs of support centers, it
Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Read More »
Discover how to transform customer support with an OMO strategy. Explore essential tools, successful case studies, and proven tactics to jumpstart your customer experience.
Master OMO Strategy: 5 Tools for Sensational Support Read More »
Management teams of private hospitals, clinics, and dental clinics in the US often grapple with such issues as providing adequate care to patients and improving their bottom line. The healthcare professionals themselves may feel that they have too much work to do and not enough time to support patients… Read More »
Digitized Healthcare: Examining Trends in U.S. Hospital Management Read More »
Cookieless Future: How to Achieve Personalization Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? One innovative
Cookieless Future: How to Achieve Personalization Read More »
7 Reasons to Use AI Inquiry Management Systems for Remote Work Remote work is becoming more prevalent in the customer support arena, and companies have been rapidly adopting remote work in the post-2020 pandemic. Now that companies have realized certain benefits from remote work, the trend is likely to continue long after the coronavirus pandemic
7 Reasons to Use AI Inquiry Management Systems for Remote Work Read More »
Help Desk Automation with AI Many companies are facing issues such as an increase in internal helpdesk workloads, and a decrease in customer satisfaction with external helpdesks. This is especially true for companies that use Outlook and other general mailers for their help desks. Automation is necessary to streamline helpdesk operations and improve customer satisfaction. Read More »
Help Desk Automation with AI Read More »
Product developers and store managers in the apparel industry are battling in a difficult environment. They often have to work hard to address issues such as excess inventory, and sales slowing down without discounting. In addition to these challenges, the role of physical stores is becoming blurred due to the influence of e-commerce. Read More »
How AI Is Being Used in the Apparel Industry Read More »
Are you ready to serve Gen Z customers? Discover 4 key facts about this generation and the key strategies you need to adapt your customer service to their needs.
4 Things You Need to Know About Gen Z Customers Read More »
The Role of Chatbots in Conversational Commerce No doubt you’ve heard the buzzword ‘Conversational Commerce’ being touted around in various marketing spheres, but what exactly does the term mean?In fact, ‘Conversational Commerce’ is not such a recent fad. It has long been a prerequisite for business success around the world. In this article, we’ll explain
The Role of Chatbots in Conversational Commerce Read More »
9 Customer Experience Trends in 2022 You Should Know About The heart of the customer experience is the contact center. However in recent years, contact centers have faced increasing challenges due to the pandemic, rising inflation, negative supply chain impact and high turnover. What will it take for contact centers to overcome the challenges and
9 Customer Experience Trends in 2022 You Should Know About Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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