Looking to stop spoofing in call centers? Learn how voice biometric authentication improves security and speeds up customer verification.
Voice Biometric Authentication in Call Centers: How to Fight Spoofing Read More »
Discover the best co-browsing solutions for customer support and sales. Compare platforms like Live Assist for Microsoft Dynamics 365, Surfly, Upscope, and CoScreen.
Finding the Best Co-Browsing Solution: A Comprehensive Product Comparison Guide Read More »
Exploring the Potential of ChatGPT in Contact Centers AI is transforming industries and businesses at an incredible pace. Generative AI, led by technologies like ChatGPT, has become widespread and continues to grow in use. This article focuses on how AI is making its way into customer contact points and the impact it could have. What
Exploring the Potential of ChatGPT in Contact Centers Read More »
CBA is now Privacy Mark certified! This certification recognizes CBA’s strong privacy practices and compliance with the Japanese Personal Information Protection Law, ensuring customers’ personal information is handled with utmost care and security
CBA is now ISO 27001 certified, showing our commitment to information security. This globally recognized certification, based on a third-party audit, confirms that CBA’s policies and processes protect sensitive data.
CBA announces ISO 27001 certification Read More »
CBA and CareAR Take Their Strategic Partnership to New Heights! CBA’s CEO, Hiroshi Shibayama, and CIO, Yoichiro Okamura, recently visited CareAR’s / Xerox headquarters in Texas to discuss the current partnership and explore new opportunities for collaboration. During their visit, the two companies discussed ways to incorporate CareAR’s AR/VR software into CBA’s solutions like Live
CBA + CareAR partnership Read More »
The Ultimate Guide to Conversational AI What is Conversational AI and How Does it Work? Conversational AI is an artificial intelligence that interacts with people just like how a human would. It is a tool with a brain-like feature that accumulates knowledge in the process of conversation using natural language processing and understanding. The most
The Ultimate Guide to Conversational AI Read More »
Effectively integrate omnichannel into your call center processes, as well as some examples of common mistakes when a business makes the move over to omnichannel. We’ll include six contact centre system functions that are absolutely necessary for successfully implementing omnichannel. Read More »
3 Ways to Make Call Centers Omnichannel Read More »
Skills Based Routing: Implementation & Best Practices Skills based routing is the process of routing a customer to an agent with the skills required to handle their inquiry. This is done by analyzing the customer’s skills and matching them with an agent which has those skills. There are two types of skills that can be
Skills-Based Routing: Implementation & Best Practices Read More »
Best Omnichannel Retailers 2022 The birth of Omnichannel way back in 2010 led to a significant shift in retail trading. Now, over a decade later, while most retailers are aware of the benefits of using omnichannel, not everyone has managed to successfully embrace the concept and effectively integrate omnichannel into business operations. This is largely
Best Omnichannel Retailers 2022 Read More »
If you are a business owner or operations manager looking to improve the efficiency of your contact center process flow, the chances are you will have come across the term ‘asynchronous messaging’. What exactly is asynchronous messaging, and how can it help you to increase agent productivity and customer engagement… Read More »
Asynchronous Messaging: How It Drives Customer Engagement Read More »
AI Applications in Education AI is having an increasing impact on education. School administrators, educational material providers, and local government educators are increasingly gathering information on AI applications. Table of Contents Challenges in U.S. Online Education Personalized Online Learning by AI in the U.S. AI Applications in Global markets (U.S., U.K., China) Limitations of Chatbots
AI Applications In Education Read More »
Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Many call center managers and BPO personnel consider improving the efficiency of customer support operations to be a challenge. In order to solve problems such as frequent errors when responding to inquiries, low user satisfaction, and high operating costs of support centers, it
Two Ways to Improve Customer Support Efficiency｜Use of AI and KPI Metrics Read More »
4 Latest AI Trends Advancing in the U.S. and Banking Industry AI adoption is accelerating in the banking industry. You may be wondering, “How many other banks are adopting AI?”According to a report by UBS, 75% of banks with assets of $100 billion or more and 46% of banks with assets of less than $100
4 Latest AI Trends Advancing in the U.S. and Banking Industry Read More »
Discover how to transform customer support with an OMO strategy. Explore essential tools, successful case studies, and proven tactics to jumpstart your customer experience.
Master OMO Strategy: 5 Tools for Sensational Support Read More »
CBA (Communication Business Avenue, Inc) is a software developer and worldwide systems integrator, innovating communication solutions since 2006. For more than 15 years, CBA has been providing Omnichannel Communication Solutions to help brands deliver excellent customer satisfaction.
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Hikarinooka 3-4, Yokosuka City,
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239-0847, Japan
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ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC | Privacy Mark Certification Cert. No: 10824320 (05)
ISO/IEC 27001:2013 Certified. Cert. No: GIJP-0161-IC
Privacy Mark Certification Cert. No: 10824320 (05)
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