Management teams of private hospitals, clinics, and dental clinics in the US often grapple with such issues as providing adequate care to patients and improving their bottom line. The healthcare professionals themselves may feel that they have too much work to do and not enough time to support patients… Read More »
Digitized Healthcare: Examining Trends in U.S. Hospital Management Read More »
Cookieless Future: How to Achieve Personalization Cookieless advertising has presented many marketerers with a dilemma. Consumers are increasingly demanding personalized services from companies while at the same time expecting protection of their personal information. How can companies understand their customers’ needs and provide the personalization they demand in preparation for the cookieless future? One innovative
Cookieless Future: How to Achieve Personalization Read More »
3 Trends in Logistics: AI, Automation, and Multichannel As the effects of the pandemic slowly fade, the needs of the logistics industry are increasing rapidly. As consumption increases, the burden on logistics is growing. The global logistics industry faces the following conditions: 40% of the logistics industry is suffering from inventory shortages and stock-outs 56%
3 Trends in Logistics: AI, Automation, and Multichannel Read More »
7 Reasons to Use AI Inquiry Management Systems for Remote Work Remote work is becoming more prevalent in the customer support arena, and companies have been rapidly adopting remote work in the post-2020 pandemic. Now that companies have realized certain benefits from remote work, the trend is likely to continue long after the coronavirus pandemic
7 Reasons to Use AI Inquiry Management Systems for Remote Work Read More »
Help Desk Automation with AI Many companies are facing issues such as an increase in internal helpdesk workloads, and a decrease in customer satisfaction with external helpdesks. This is especially true for companies that use Outlook and other general mailers for their help desks. Automation is necessary to streamline helpdesk operations and improve customer satisfaction. Read More »
Help Desk Automation with AI Read More »
Product developers and store managers in the apparel industry are battling in a difficult environment. They often have to work hard to address issues such as excess inventory, and sales slowing down without discounting. In addition to these challenges, the role of physical stores is becoming blurred due to the influence of e-commerce. Read More »
How AI Is Being Used in the Apparel Industry Read More »
Are you ready to serve Gen Z customers? Discover 4 key facts about this generation and the key strategies you need to adapt your customer service to their needs.
4 Things You Need to Know About Gen Z Customers Read More »
The Role of Chatbots in Conversational Commerce No doubt you’ve heard the buzzword ‘Conversational Commerce’ being touted around in various marketing spheres, but what exactly does the term mean?In fact, ‘Conversational Commerce’ is not such a recent fad. It has long been a prerequisite for business success around the world. In this article, we’ll explain
The Role of Chatbots in Conversational Commerce Read More »
9 Customer Experience Trends in 2022 You Should Know About The heart of the customer experience is the contact center. However in recent years, contact centers have faced increasing challenges due to the pandemic, rising inflation, negative supply chain impact and high turnover. What will it take for contact centers to overcome the challenges and
9 Customer Experience Trends in 2022 You Should Know About Read More »
Current Status of Global AI Adoption｜Case Studies in Six Industries The reasons for considering AI implementation vary from company to company. For some, the biggest driver may be corporate branding: and the desire to be perceived as a competitive company that stays ahead of the curve. For other companies, the motive may be of a
Current Status of Global AI Adoption Read More »
7 Best Chat Commerce Platforms for 2022 Chat commerce is being introduced not only in the retail industry, including e-commerce sites but also in the financial and travel industries. An increasing number of companies are considering the introduction of chat commerce to “increase customer convenience”, “increase sales” and “reduce the burden of customer support”. However,
7 Best Chat Commerce Platforms for 2022 Read More »
What is Messaging? Messaging is referred to as the next generation of chat and has been increasingly adopted in the US, particularly within enterprise businesses, since 2017. In this article, we’ll explain what messaging is, what the differences are between messaging and chat, and what benefits messaging can bring to your business. We’ll also explain what advantages
What Is Messaging? Read More »
11 Tips for Responding to Chats, Including Essential Etiquette and KPIS Chat support is increasingly being used as a new channel for customer service. It’s sometimes referred to as chat support. Many people have tried chat support for the first time, but find it difficult to operate and manage successfully. In this article, we’ll introduce
11 Tips for Responding to Chats, Including Essential Etiquette and KPIS. Read More »
We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include an explanation of the key points to consider so you can avoid the common mistakes when choosing a solution for your company. Read More »
Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, it’s also true that there are issues and problems that can occur when trying to
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