How AI Is Being Used in the Apparel Industry
Product developers and store managers in the apparel industry are battling in a difficult environment. They often have to work hard to address issues such as excess inventory, and sales slowing down without discounting. In addition to these challenges, the ...
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4 Things You Need to Know About Gen Z Customers
Are you ready to serve Gen Z customers? Discover 4 key facts about this generation and the key strategies you need to adapt your customer service to their needs.
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The Role of Chatbots in Conversational Commerce
The Role of Chatbots in Conversational Commerce No doubt you’ve heard the buzzword ‘Conversational Commerce’ being touted around in various marketing spheres, but what exactly does the term mean?In fact, ‘Conversational Commerce’ is not such a recent fad. It has ...
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9 Customer Experience Trends in 2022 You Should Know About
9 Customer Experience Trends in 2022 You Should Know About The heart of the customer experience is the contact center. However in recent years, contact centers have faced increasing challenges due to the pandemic, rising inflation, negative supply chain impact ...
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Current Status of Global AI Adoption
Current Status of Global AI Adoption｜Case Studies in Six Industries The reasons for considering AI implementation vary from company to company. For some, the biggest driver may be corporate branding: and the desire to be perceived as a competitive company ...
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What Is an AI Chatbot? Unlock the Power of AI for Customer Service
Discover the benefits of AI chatbots, how they transform customer service, and their role in streamlining business operations. Learn the differences between AI and rule-based chatbots, real-world applications, and implementation tips.
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7 Best Chat Commerce Platforms for 2022
7 Best Chat Commerce Platforms for 2022 Chat commerce is being introduced not only in the retail industry, including e-commerce sites but also in the financial and travel industries. An increasing number of companies are considering the introduction of chat ...
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What Is Messaging?
What is Messaging? Messaging is referred to as the next generation of chat and has been increasingly adopted in the US, particularly within enterprise businesses, since 2017. In this article, we’ll explain what messaging is, what the differences are between messaging ...
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Messaging vs. Webchat: Which Customer Support Option Boosts Satisfaction?
Discover the pros and cons of messaging vs. webchat for customer support. Learn which option can enhance customer experience and efficiency for your business.
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11 Tips for Responding to Chats, Including Essential Etiquette and KPIS.
11 Tips for Responding to Chats, Including Essential Etiquette and KPIS Chat support is increasingly being used as a new channel for customer service. It’s sometimes referred to as chat support. Many people have tried chat support for the first ...
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How to Choose the Best Customer Management Tools for Mail-Order and E-commerce Businesses
We’ll show you nine helpful criteria to go by when choosing a customer management tool, so that you can choose a solution that will really make a difference to you process. At the end of the article, we’ll also include ...
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Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods
Basic Knowledge of Managed Live Chat – Features, Benefits, Introduction and Operation Methods Managed live chat is becoming increasingly popular in call centres and other customer service areas and is widely used because of it’s high convenience for customers. However, ...
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The Video Communication Trend in Customer Service
Video communication has become popular, especially among younger generations. Social media platforms have shifted from text-based content to videos and images, reducing the use of text-heavy formats. In the past, platforms like blogs and Facebook posts were widespread. Now, TikTok, ...
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How to Achieve Customer Success in an Online Store
You may be running an online store, but feel that sales and repeat business are slowing down. In this article, we’ll focus on how to achieve customer success within your online store operations. We’ll also explain the terms you need ...
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Mastering E-commerce Inquiries: 5 Common Pitfalls and How to Solve Them
Is your e-commerce site struggling with fewer sales or repeat customers? Could your responses to customer inquiries be the problem? When we don’t handle customer inquiries well, sales can take a hit. But there’s good news—improving this can increase both ...
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Beyond Voice: The Power of Chat in Customer Service
Explore the rise of non-voice customer service and discover why chat support is essential for modern businesses. Learn what it is, the benefits, and how to implement.
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A Creative Company That Takes on Challenges: Communication Business Avenue
Discover how Communication Business Avenue (CBA) drives customer service success using the latest technology and innovative solutions. Learn about our journey, key products, and global partnerships.
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