News

CBA Partners with NamiTech to Bring Cutting-Edge AI Voice Solutions Worldwide On May 2, 2024, Communication Business Avenue, Inc. (CBA) announced a new partnership with Nami Technology (NamiTech), a leading provider of AI voice solutions based in Vietnam. This collaboration allows us to bring NamiTech’s innovative AI-powered voice technologies, including advanced Speech-to-Text (STT) and emotion […]

ANA Engine Technics Improves Work Efficiency with CareAR Remote Assistance Solution Communication Business Avenue, Inc. (headquartered in Yokosuka City, Kanagawa Prefecture; Hiroshi Shibayama, CEO; hereinafter “CBA”), a leading provider of contact center solutions, business automation tools, AI-related solutions, and consulting services, is pleased to announce that ANA Engine Technics Co., Ltd. (President: Kenta Karasuda; hereinafter,

CBA Signs a Distributor Agreement with NRI for the CareAR Innovative SXM Platform This partnership will accelerate the digital transformation of companies using cutting-edge communication technology. CareAR leverages the Service Experience Management (SXM) platform which innovates customer and employee experiences with evolving Artificial Intelligence (AI) and Augmented Reality (AR). We will address issues faced by

CBA Becomes Cisco Select Developer Communication Business Avenue Co., Ltd. (CBA) became a Certified Cisco Select Developer. As a Cisco Select Developer, we have gained access to resources, expertise, and technologies that will enable us to design and build Cisco-based solutions tailored to your unique business needs. It signifies that CBA has met Cisco’s stringent

CareAR Receives the 2023 Enabling Technology Leadership Award CareAR’s innovative use AI technology revolutionizes field service and contact center operations, delivering a superior customer experience and higher satisfaction. By leveraging maturing technologies like AR, CareAR provides an immersive, interactive experience that increases customer engagement and loyalty. For its impressive performance, CareAR has earned Frost &

CareAR and CBA Announce Partnership to Expand Service Experience Management (SXM) CareAR and CBA Announce Partnership to Expand Service Experience Management (SXM) CareAR and CBA Announce Partnership to Expand Service Experience Management (SXM) Through this partnership, many companies will be able to realize more efficient and high-quality services and customer experiences by utilizing CareAR’s AI

On-demand Webinar:November 16, 2022, 1:00 PM SGT Empower Your Dynamics Agents With Best in Class CX Omnichannel Tools Register to View On-demand Webinar:November 16, 2022, 1:00 PM SGT Empower Your Dynamics Agents With Best in Class CX Omnichannel Tools Register to View On-demand Webinar:November 16, 2022, 1:00 PM SGT Empower Your Dynamics Agents With Best

On-demand Webinar: Advantages of Omnichannel Messaging An expert discussion about: How messaging benefits both your business and your customers Register On-demand Webinar: Advantages of Omnichannel Messaging An expert discussion about: How messaging benefits both your business and your customers Register On-demand Webinar: Advantages of Omnichannel Messaging An expert discussion about: How messaging benefits both your

Completion of the Live Assist for Dynamics 365 Business Transfer from CafeX to CBA Communication Business Avenue (CBA) is pleased to announce the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX. Having a strong historical partnership with CafeX, CBA has been actively involved with the support and development of the LAD365 solution for some time. In addition, the completion of this business

CBA Live Assist becomes Cisco Certified   CBA has registered its SDK solution, CBA Live Assist as a Cisco certified solution. To be approved as a Cisco Certified Solution, we went through three stages to get approval: solution approval, solution release, and the Cisco compatibility certification process. CBA Live Assist has completed all the certification

CBA becomes a Certified Microsoft Partner Communication Business Avenue (CBA), a proven provider of various solutions for contact and call centers, including AI and RPA, is pleased to announce that  the company has become a certified partner of Microsoft with the completion of the Live Assist for Dynamics 365 (LAD365) business transfer from CafeX. LAD365

Yokohama Capital Invests Further in CBA January 2022, Yokohama Capital, which is a private capital arm of The Bank of Yokohama in Japan, expresses confidence in Communication Business Avenue, INC by providing further financial investment. Their latest investment avails $700K more of working capital to Communication Business Avenue for further business growth. About Bank of

CBA becomes PrivacyMark Certified PrivacyMark System is a system set up to assess private enterprises that take appropriate measures to protect personal information. Such private enterprises are granted the right to display “PrivacyMark” in the course of their business activities. The System is in compliance with Japan Industrial Standards (JIS Q 15001: [Personal Information Protection